Eryca Killebrew
Memphis,TN
Summary
Dynamic professional with extensive experience in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving ensures high levels of customer satisfaction and loyalty. Recognized for adaptability to evolving needs and a strong commitment to achieving results through efficient, empathetic service. Dependable team collaborator with a proactive mindset, consistently focused on aligning efforts with both customer and organizational objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
02.2021 - 10.2022
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Managed multiple customer accounts, providing tailored solutions to meet individual needs.
- Streamlined processes for handling service requests, improving response time and efficiency.
- Collaborated with team members to enhance product knowledge and service delivery standards.
Electropolishing
Elos Medtech
10.2019 - 12.2020
- Inspect and verify all product produced using standard company equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Packer
TJX Warehouse
06.2018 - 09.2019
- Help ensure that manufactured items are ready for shipment by placing them into containers, sealing and labeling and preparing for transport.
- Operated packaging machinery to ensure efficient and accurate product wrapping.
- Maintained cleanliness and organization of work area to promote safety standards.
Packer
XPO Logistics Verizon
04.2018 - 12.2018
- Retrieve the items needed from the inventory, check that they were in condition, wrap them securely, and pack them for shipping.
- Inspected products for quality assurance before packaging to meet compliance regulations.
- Collaborated with team members to optimize packing processes and reduce errors.
- Maintained a clean and organized work environment, promoting safety and productivity.
Education
High School Diploma -
Mitchell High School
Memphis, TN05.2017
Skills
- Customer Service
- Clerical skills/Office skills
- Oral and Written Communication Skills
- Picking, Packing, Retail
- Microsoft office
- Customer service
- Active listening
- Critical thinking
- Packing boxes
- Product packaging
- Warehouse safety
- Labeling
- Friendly, positive attitude
- Problem-solving
- Teamwork and collaboration
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
02.2021 - 10.2022
Electropolishing
Elos Medtech
10.2019 - 12.2020
Packer
TJX Warehouse
06.2018 - 09.2019
Packer
XPO Logistics Verizon
04.2018 - 12.2018
High School Diploma -
Mitchell High School
Similar Profiles
Arianna KreutzerArianna Kreutzer
Call Center Representative at Advanced Call Center Technologies LLCCall Center Representative at Advanced Call Center Technologies LLC
Kassandra GreerKassandra Greer
Business Consultant at Advanced Call Center Technologies LLCBusiness Consultant at Advanced Call Center Technologies LLC
Nicole KleinNicole Klein
Claims Analyst at Advanced Call Center Technologies LLCClaims Analyst at Advanced Call Center Technologies LLC
Jarica "Jay" SumlerJarica "Jay" Sumler
Inbound Operations Supervisor at ArvatoInbound Operations Supervisor at Arvato
Tori WebsterTori Webster
Staffing Coordinator/Restorative Nurse Manager at Memphis Jewish Home And Rehabilitation CenterStaffing Coordinator/Restorative Nurse Manager at Memphis Jewish Home And Rehabilitation Center