Summary
Overview
Work History
Education
Skills
Timeline
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Eryca Killebrew

Memphis,TN

Summary

Dynamic professional with extensive experience in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving ensures high levels of customer satisfaction and loyalty. Recognized for adaptability to evolving needs and a strong commitment to achieving results through efficient, empathetic service. Dependable team collaborator with a proactive mindset, consistently focused on aligning efforts with both customer and organizational objectives.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
Memphis, TN
02.2021 - 10.2022
  • Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
  • Managed multiple customer accounts, providing tailored solutions to meet individual needs.
  • Streamlined processes for handling service requests, improving response time and efficiency.
  • Collaborated with team members to enhance product knowledge and service delivery standards.

Electropolishing

Elos Medtech
Memphis, TN
10.2019 - 12.2020
  • Inspect and verify all product produced using standard company equipment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Packer

TJX Warehouse
Memphis, TN
06.2018 - 09.2019
  • Help ensure that manufactured items are ready for shipment by placing them into containers, sealing and labeling and preparing for transport.
  • Operated packaging machinery to ensure efficient and accurate product wrapping.
  • Maintained cleanliness and organization of work area to promote safety standards.

Packer

XPO Logistics Verizon
Memphis, TN
04.2018 - 12.2018
  • Retrieve the items needed from the inventory, check that they were in condition, wrap them securely, and pack them for shipping.
  • Inspected products for quality assurance before packaging to meet compliance regulations.
  • Collaborated with team members to optimize packing processes and reduce errors.
  • Maintained a clean and organized work environment, promoting safety and productivity.

Education

High School Diploma -

Mitchell High School
Memphis, TN
05.2017

Skills

  • Customer Service
  • Clerical skills/Office skills
  • Oral and Written Communication Skills
  • Picking, Packing, Retail
  • Microsoft office
  • Customer service
  • Active listening
  • Critical thinking
  • Packing boxes
  • Product packaging
  • Warehouse safety
  • Labeling
  • Friendly, positive attitude
  • Problem-solving
  • Teamwork and collaboration

Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
02.2021 - 10.2022

Electropolishing

Elos Medtech
10.2019 - 12.2020

Packer

TJX Warehouse
06.2018 - 09.2019

Packer

XPO Logistics Verizon
04.2018 - 12.2018

High School Diploma -

Mitchell High School