Eryion Burch
Detroit,MI
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in client communications industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
7
7
years of professional experience
Work History
Client Communications Specialist
Rocket Mortgage
Detroit, MI
08.2022 - 04.2024
- Developed and implemented client communications strategies to ensure consistent messaging across all channels.
- Identified opportunities for improvement in client communication processes through data analysis and surveys.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Associated Community Services
Southfield, MI
02.2017 - 06.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Cypress Springs High School
Cypress, TX06-2014
Some College (No Degree) - Psychology
Texas Southern University
Houston, TXSkills
- Marketing knowledge
- Goal Setting and Achievement
- Performance Tracking
- Strong interpersonal skills
- Customer Relations
- Research and due diligence
- Training and mentoring
Timeline
Client Communications Specialist
Rocket Mortgage
08.2022 - 04.2024
Customer Service Representative
Associated Community Services
02.2017 - 06.2022
High School Diploma -
Cypress Springs High School
Some College (No Degree) - Psychology
Texas Southern University
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