Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eryka Rivera

Tucson,AZ

Summary

Driven professional with a proven track record that skillfully balances medical terminology knowledge with multitasking abilities to enhance patient experiences. Demonstrates unwavering reliability and attention to detail, ensuring high standards of care and operational efficiency.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Radiology LTD
06.2019 - Current
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Greeted and assisted patients with check-in procedures.
  • Handled customer service inquiries in person, via telephone and through email.

Room Service Associate

Banner University Medical Center South
08.2018 - 06.2019
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Restocked supplies to keep team efficient and ready for patients' orders.
  • Coordinated with other departments such as nurses to address any additional guest needs or restrictions
  • Stocked pantries on patient floors with snacks and drinks.

Hostess

Texas Roadhouse
04.2015 - 08.2018
  • Answered customer questions about hours, seating, menu information, and informed of accurate wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating wait-list simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took to-go orders by phone and used cash registers and credit card machines to cash out customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Education

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
12.2025

Associate of Arts - Liberal Arts And General Studies

Pima Community College
Tucson, AZ
12.2023

High School Diploma -

Desert View High School
Tucson, AZ
05.2017

Skills

  • Customer Service
  • HIPAA Compliance
  • Medical terminology knowledge
  • Data entry proficiency
  • Multitasking and Organization
  • Attention to Detail
  • Reliability and Dedication
  • Conflict Resolution

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Patient Service Representative

Radiology LTD
06.2019 - Current

Room Service Associate

Banner University Medical Center South
08.2018 - 06.2019

Hostess

Texas Roadhouse
04.2015 - 08.2018

Bachelor of Arts - Psychology

University of Arizona

Associate of Arts - Liberal Arts And General Studies

Pima Community College

High School Diploma -

Desert View High School

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Eryka Rivera