Erykah Moon
Cleveland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Department Assistant II
Case Western Reserve University
Clevleand
01.2023 - Current
- Ordered office supplies as needed and maintained inventory records.
- Assisted with coordination of events including booking venues, catering services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served as the Chief Editor of the Undergraduate Commencement Program.
- Served as a member of the Awards Selection and Coordination Committee.
- Served on talent search committees.
Patient Service Specialist
Cleveland Clinic
Cleveland
07.2022 - 01.2023
- Greeted patients and visitors in a courteous and professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Fraud Liaison Specialist
US Bank National Association
Cleveland
01.2022 - 07.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained accurate records of all investigations conducted into suspected fraudulent activity.
- Assessed the validity of customer claims, identified risk factors, and determined appropriate action plans.
Bank Teller
Citizens Bank
Cleveland
09.2020 - 07.2022
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OH12-2024
High School Diploma -
Cleveland Heights High School
06-2020
Skills
- Problem resolution
- Time management
- Customer service
- Conflict resolution
- Data-driven decision making
- Microsoft and Google Suites
Timeline
Department Assistant II
Case Western Reserve University
01.2023 - Current
Patient Service Specialist
Cleveland Clinic
07.2022 - 01.2023
Fraud Liaison Specialist
US Bank National Association
01.2022 - 07.2022
Bank Teller
Citizens Bank
09.2020 - 07.2022
Associate of Arts -
Cuyahoga Community College
High School Diploma -
Cleveland Heights High School
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