Kawaii Johnson
105 Pruitt Street
Summary
Dynamic leader with proven expertise in operations management and customer service at Cato Fashions. Enhanced team productivity through effective training and feedback, reducing turnover by 20%. Skilled in compliance management and problem-solving, fostering a positive work environment. Adept at driving sales initiatives and optimizing store layout for increased engagement and performance.
Overview
5
5
years of professional experience
Work History
1st Assistant Department Manager
Cato Fashions
Enterprise, AL
07.2026 - Current
- Assisted in managing daily store operations to ensure optimal customer service and sales performance.
- Supported team development through training sessions and performance feedback to enhance staff productivity.
- Implemented visual merchandising strategies to improve product presentation and drive customer engagement.
- Analyzed inventory levels and performed stock replenishment to maintain product availability and reduce shrinkage.
- Collaborated with management on promotional activities, contributing to increased foot traffic and sales initiatives.
- Ensured compliance with company policies and safety standards by conducting regular audits of store practices.
- Provided exceptional customer service, resolving issues promptly to enhance overall shopping experience and satisfaction.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Established clear expectations for staff performance through regular meetings, goal-setting sessions, and performance evaluations.
- Reduced employee turnover by creating a positive work environment through open communication and regular feedback.
Lead Sales Key Holder
Dollar General
Baker Fl
11.2023 - 07.2024
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new sales associates on customer service standards and product knowledge.
- Managed inventory control processes, minimizing stock discrepancies through effective organization.
- Assisted in implementing promotional displays to enhance product visibility and increase sales volume.
- Monitored cash register activities, ensuring accurate cash handling and transaction processing.
- Collaborated with management to identify opportunities for process improvements in store operations.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Facilitated successful promotional events by coordinating logistics, marketing efforts, and staff participation to maximize results.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
Esthetician
Beyond Wax Studio/Kawaiico Lashes & Brows
Crestview, FL
10.2021 - 07.2024
- Provided individualized skincare consultations to assess client needs and recommend tailored treatments.
- Performed a variety of esthetician services, including facials, waxing, and lash extensions with precision.
- Maintained cleanliness and organization of treatment rooms to ensure optimal client experience and safety standards.
- Assisted in training new staff on protocols for service delivery and customer engagement techniques.
- Collaborated with team members to enhance service offerings based on client feedback and trends.
- Implemented inventory management practices to ensure availability of products and tools for seamless operations.
- Participated in ongoing education to stay updated on industry trends and advanced techniques in esthetics.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
Education
Esthetician - Business
Soothing Arts Massage Therapy School
Miramar Beach, FL10.2020
Skills
- Effective leadership
- Operations management
- Compliance management
- Cost control
- Store layout design
- Employee engagement
- Workplace safety
- Team management
- Employee motivation
- Staff management
- Policy enforcement
- Sales expertise
- Performance coaching
- Database management
- Vendor management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
Timeline
1st Assistant Department Manager
Cato Fashions
07.2026 - Current
Lead Sales Key Holder
Dollar General
11.2023 - 07.2024
Esthetician
Beyond Wax Studio/Kawaiico Lashes & Brows
10.2021 - 07.2024
Esthetician - Business
Soothing Arts Massage Therapy School