Eryn Arnold
Brooklyn,NY
Summary
Dynamic leader with proven leadership in excelling in venue coordination and team management. Enhanced guest satisfaction through exceptional service and streamlined operations. Skilled in Delphi and Social Tables, I foster effective communication and build strong teams, ensuring successful event execution and memorable experiences.
Overview
2
2
years of professional experience
2
2
years of professional experience
Work History
Banquet Manager
Hilton Garden Inn
Pittsburgh, PA
10.2025 - Current
- Coordinated all aspects of banquet events, ensuring seamless execution and guest satisfaction.
- Developed staffing schedules, optimizing labor allocation to meet event demands efficiently.
- Implemented training programs for staff, enhancing service quality and operational consistency.
- Oversaw inventory management, maintaining sufficient supplies for successful banquet operations.
- Collaborated with culinary team to design customized menus tailored to client preferences.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Banquet Captain
Hilton Garden Inn Hotel
Canonsburg, PA
05.2025 - 10.2025
- Supervised banquet staff to ensure seamless event execution and high guest satisfaction.
- Coordinated logistics for multiple events, optimizing floor plans and service flow.
- Trained new team members on service standards and operational procedures.
- Implemented quality control measures to maintain food presentation and service excellence.
- Collaborated with kitchen staff to align menu offerings with guest preferences and dietary restrictions.
- Resolved guest inquiries and concerns promptly, enhancing overall event experience.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Developed efficient scheduling practices to optimize staff coverage during peak service times.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Front Desk Supervisor
Fairmont Pittsburgh
Pittsburgh, PA
01.2024 - 12.2024
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Managed staff schedules, optimizing resources to maintain high service standards.
- Trained new front desk agents on customer service protocols and hotel systems.
- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
- Conducted regular team meetings to foster communication and address performance issues.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Education
Tourism Hospitality
St. John's College Junior College
Belize06-2016
High School Diploma -
Anglican Cathedral College
Belize06-2014
Skills
- Leadership qualities
- Venue coordination
- Team management
- Staff leadership
- Delphi (salesforce)
- Social Tables
- PEP
- Customer Service
- Excellent team building, communication and preparation