Eryn Hicks
Creedmoor,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Elite Porting Specialist
Bandwidth
01.2022 - Current
- Collaborated with cross-functional teams to ensure seamless applications and deployment of ported applications
- Supported senior porting specialists with documentation and process improvements
- Gained hands-on experience in various development tools and platforms, contributing to successful project completions
- Analyze and resolve complex technical issues related to platform-specific constraints, performance, and integration
- Conduct through testing and validation to ensure high-quality ported applications meet all functional and performance requirements
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Assistant Property Manager
MAA – Colonial Grand at Research Park
12.2018 - 01.2022
- Implement marketing strategies including online listings and community outreach, resulting in 20% increase in tenant applications
- Supervised team of 5 staff members, including maintenance personnel and leasing agents, to ensure efficient property management operations
- Conducted property inspections and implemented preventative maintenance programs, reducing emergency repair costs by 25%
- Assisted in lease negotiations and renewals, achieving a 90% lease renewal rate.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Leasing Consultant
CWS Marquis on Cary Parkway
07.2018 - 12.2018
- Supported property management team in handling administrative tasks, including lease documentation and rent processing
- Assisted in the onboarding of new tenants and facilitated move-ins and move-outs
- Conducted market research and competitor analysis to inform property pricing and marketing strategies.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Bachelor of Science -
North Carolina Central University
Durham, NC12.2018
Skills
- CRM
- Zendesk
- Yardi
- Leadership
- Sales
- Troubleshooting
- Time Management
- Teamwork
- Ability to work under pressure
- Documentation Management
- Customer Relations
- Expert Problem Solving
- Quality Assurance
Websites
Personal Information
Title: Elite Porting Specialist
Timeline
Elite Porting Specialist
Bandwidth
01.2022 - Current
Assistant Property Manager
MAA – Colonial Grand at Research Park
12.2018 - 01.2022
Leasing Consultant
CWS Marquis on Cary Parkway
07.2018 - 12.2018
Bachelor of Science -
North Carolina Central University
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