Summary
Overview
Work History
Education
Skills
Timeline
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ERYN JORDAN

Taylorsville,KY

Summary

Highly efficient worker who is well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Focused and attentive with good organizational and problem-solving abilities. Able to learn new processes quickly and consistently seek out ways to support team objectives.

Overview

4
4
years of professional experience

Work History

Part-Time Sales Floor Manager

Calvin Klein
Shelbyville, KY
08.2022 - Current
  • Manages daily operations for smooth functioning of the establishment, ensuring high-quality service delivery
  • Improving store sales by implementing effective marketing strategies and attractive visual merchandising
  • Enhancing guest satisfaction by pivoting when needed to ensure that the guest's needs were fully met
  • Guarantee customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques
  • Collaborate weekly with our leadership team skilled in individual areas to achieve operational excellence, boosting overall store growth and guest experience quality
  • Developing a loyal customer base by consistently exceeding expectations with personalized attention and care
  • Training staff on exceptional customer service practices and conflict resolution techniques
  • Evaluating employee performance regularly and providing constructive feedback coaching opportunities improvement recognition of outstanding achievements
  • Streamlining store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring
  • Ensuring compliance with industry standards and regulations through regular audits and inspections
  • Reducing shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives
  • Discussing comprehensive reports detailing our KPIs to develop strategic plans for store growth and expansion
  • Expediting shipment processing, organized new deliveries, unboxed, and promptly placed products in their designated locations

Secretary

Matts Used Autos
Taylorsville, KY
06.2021 - Current
  • Maintains office supplies inventory by checking stock and replenishing supplies when needed
  • Provides clerical support by handling documents, filling out paperwork, etc
  • Handles daily scheduling tasks and provides administrative support
  • Organizes envelopes, postage and mail correspondence
  • Answers questions about the cars, monitors the customers, takes cars for inspections, and accomplishes daily tasks

Front Desk-Receptionist

Murphys Customs
Louisville, KY
04.2024 - 08.2024
  • Answered a multi-line phone system, provided general information, took messages, and answered inquiries.
  • Greeted customers.
  • Made appointments and collected payments.
  • Assisted in ordering parts and processing returns.
  • Handled paperwork and dealt with documents on vehicles.
  • Managed company calendar and scheduled events.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Education

High School Diploma -

Lakeside Academy
644 Lakeside Dr. Taylorsville, KY 40071
05-2024

Skills

  • Strong organizational skills
  • Dependability
  • Teamwork and collaboration
  • Time management
  • Motivated by producing customer satisfaction
  • Interpersonal Communication Skills

Timeline

Front Desk-Receptionist

Murphys Customs
04.2024 - 08.2024

Part-Time Sales Floor Manager

Calvin Klein
08.2022 - Current

Secretary

Matts Used Autos
06.2021 - Current

High School Diploma -

Lakeside Academy

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ERYN JORDAN