Marshida Jeffery
Moody,USA
Summary
Life and Health insurance professional with extensive experience in client advisory and policy guidance. Committed to high standards and delivering results through effective team collaboration and adaptability to changing needs. Reliable in analyzing insurance options and providing client-centered solutions.
Overview
26
26
years of professional experience
Work History
Flex Sales Associate (Part-Time)
Belk
09.2023 - Current
- Provide outstanding customer service to every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk's merchandise and has an awareness of industry technology
- Ensure new receipts are merchandised in a way that aligns with our brand, appeals to the customer
- Work closely on a team that cares for our customers in an environment where we thrive by winning together
Collection Representative
AT&T
08.2023 - Current
- Prepare monthly bill reconciliation related to the customer account
- Communicate with customers to resolve payment related inquiries
- Transfer unapplied credit balances to customer accounts
- Answer inbound calls and emails regarding customer accounts
- Processed customer payments
Billing and Collections Team Lead
Action Resources
02.2023 - 08.2023
- Responsible for the imagine que and indexing all images
- Research and complete credit and rebill
- Interacts and communicates with fellow employees, carriers and customers by email and telephone
- Verify all charges have been added to an order and rates are correct
- Submit invoices via website portal as required by customers
- Establish new customer accounts
- Generate Accounts Receivable Aging Reports
- Communicate with sales, operations or with other relative party regarding any billing questions
Manager
Changing Lanes Logistics LLC
02.2020 - 02.2023
- Driving organizational process change
- Coordinate driver’s schedule
- Answer inquiries from clients, prospective clients with quotes
- Communicate with drivers to ensure deliveries and pickups are on time
- Schedule drivers loads and monitor hours of service
- Monitor compliance files, DOT safety files and preventative maintenance
Service Representative/Collections/CSA
AT&T
07.1999 - 02.2020
- Manage full-cycle account, including receiving, processing and verifying 100 invoices per month with 99% accuracy
- Maintain good relations with vendors and customers
- Proven ability in securing customer payment arrangements and collecting on current/past due balances
- Answer inbound calls within guidelines
- Reconcile customer invoices and statements to ensure all transactions are recorded
Education
High School Diploma -
Tarrant High School
Birmingham, AL05-1995
Skills
- Effective Organizer
- Proactive Initiator
- High Performance Motivator
- Accuracy
- Attention To Details
- Strong Organizational Skills
- Comprehensive Quality Control
- Strong Analytical Skills
- Microsoft Office
- Google Drive
- Spreadsheets
- Presentations/Slideshows
- Time management
- Multitasking Abilities
- Team leadership
- Active listening
- Effective communication
- Goal setting
- Professionalism
- Customer service
- Problem-solving skills
Certifications
Life and Health
Timeline
Flex Sales Associate (Part-Time)
Belk
09.2023 - Current
Collection Representative
AT&T
08.2023 - Current
Billing and Collections Team Lead
Action Resources
02.2023 - 08.2023
Manager
Changing Lanes Logistics LLC
02.2020 - 02.2023
Service Representative/Collections/CSA
AT&T
07.1999 - 02.2020
High School Diploma -
Tarrant High School
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