Eryn Roberts
Toledo,OH
Summary
Dynamic professional with a strong background in customer service excellence at O'Reilly Auto Parts. Proven ability to resolve complaints with empathy and attention to detail, enhancing customer loyalty. Skilled in training and mentoring staff while maintaining a clean and organized environment to boost operational efficiency. Reliable and punctual team player committed to success.
Overview
4
4
years of professional experience
Work History
Cashier
Kroger
01.2025 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Shift Lead
Rusty Taco
12.2022 - 11.2024
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory levels to reduce food spoilage while maintaining adequate stock for daily operations.
- Ensured proper rotation of food items to maintain freshness and prevent cross-contamination risks.
Cashier
Meijer
08.2022 - 07.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Store Manager
O'Reilly Auto Parts
08.2021 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Morrison R. Waite High School
Toledo, OHSkills
- Customer service excellence
- Attention to detail
- Reliability and punctuality
- Patience and empathy
- Cleaning and sanitizing
Timeline
Cashier
Kroger
01.2025 - Current
Shift Lead
Rusty Taco
12.2022 - 11.2024
Cashier
Meijer
08.2022 - 07.2023
Assistant Store Manager
O'Reilly Auto Parts
08.2021 - 07.2022
Morrison R. Waite High School
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