Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Eryn Rose

Savannah,USA

Summary

Highly motivated military veteran with over 10 years of expertise in maintaining end-user devices. Impeccable customer service skills, thriving in fast-paced enterprise environments. Known for a strong work ethic, adaptability, and exceptional interpersonal skills, demonstrating the ability to work effectively unsupervised. A persistent, solutions-driven professional with a comprehensive background in Tier 1 and Tier 2 Helpdesk management, incident resolution, network maintenance, and trend analysis in local and global network operations. Brings cybersecurity experience, including incident response, best practices oversight, and policy creation. Eager to take on new challenges and contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

System Administrator/ Cybersecurity Analyst

American Bath Group
01.2022 - Current
  • Effectively manage phishing and spam emails, enhance security configurations, and utilize Mimecast for comprehensive threat mitigation.
  • Spearheaded computer incident response strategies using Sentinel One and Malwarebytes, ensuring swift and decisive actions to counter cybersecurity threats and maintain a secure computing environment.
  • Led creating and managing permissions for the initial Microsoft Dynamics 365 roll-out, ensuring secure and tailored access for users, contributing to a seamless implementation process.
  • Manage 12 Soti MobiControl servers, ensuring optimal functionality and security for mobile devices, including configuration, monitoring, and troubleshooting to meet organizational needs.
  • Maintain IT equipment in office and manufacturing environments, implement and maintain file system permissions and security group memberships.
  • Manage overall Service Desk and Incident Management Process activities, ensuring timely and accurate resolutions for problems and requests.

Client Service Center Supervisor

Patrick Space Force Base
10.2019 - 11.2021
  • Provided Tier I/II technical support for desktop systems, software, peripherals, PKI, VOIPs, and printers for 1.5K local and remote users.
  • Maintained shared-drive permissions for 1.5K users on public and restricted drives on unclassified and classified networks.
  • Maintained mission planning software installations and patching.
  • Managed Service Now and Remedy ticket system; created, tracked, and resolved both classified and unclassified tickets.
  • Led continuity team providing end-user training, peer guidance, and system documentation.
  • Supervised 15-member Cyber net O&M team in a $36M enterprise for 1.3K users across 143 sites/33 countries/7 continents.
  • Executed network cyber security defense; administered/configured 3K enterprise systems ensuring 24/7 IT operations with Air Operations Center.

Client Service Center Manager

Osan Air Base
09.2018 - 09.2019
  • Upgraded and built Microsoft Deployment Server from 2008R2 to 2016.
  • Rectified information management server by creating a repair plan that synced 182 Technical Orders for 40 notebooks-enabled 497 Joint Chiefs of Staff missions/20K maintenance actions.
  • Drove Joint Technical Data Integration program by coordinating high-tier server patches/firmware updates with 3 MAJCOMs for 83 e-tools.

Mission Analysis Technician

Joint Base Pearl Harbor- Hickam
05.2017 - 09.2018
  • Operated and maintained a $70K cyber weapon system to ID, sustain, and modify key nodes in the network.
  • Updated network systems to support confidential company operations and eliminate cyber threats.
  • Researched and designed custom computer forensic tools/scripts to fit specific mission needs.
  • Established Training plan for 8 members by creating over 120 core training tasks.

Base Equipment Control Officer

Joint Base Pearl Harbor- Hickam
08.2015 - 05.2017
  • Administered base IT equipment custodian program by overseeing $26.2 million of 202 wing and tenant unit’s equipment account assets.
  • Managed NETIQ directory and resource admin for 13.300 user accounts and 3,400 organizational accounts.
  • Oversaw base personal wireless communication systems program by providing cost analysis and technical solutions for 31 equipment accounts valued at $4 million.

Education

Bachelor’s - Cybersecurity & Information Assurance

Western Governors College
08.2026

A.S. - Information Systems Technology

Community College of the Air Force
Maxwell AFB, AL
04.2018

Skills

  • Active Directory / Entra ID
  • Application Troubleshooting
  • Azure
  • Basic Unix CLI
  • Crowdstrike
  • Desktop VOIP
  • Desktop VTCs
  • DUO
  • Hardware Maintenance and Upgrades
  • KnowB4
  • Malwarebytes
  • Manage Engine
  • MFPs
  • Mimecast
  • Mobile Device Maintenance and Support
  • MS SharePoint
  • O365 Suite
  • PKI
  • Remote Desktop
  • SCCM
  • SentinelOne
  • Service Desk Plus
  • Service Now Ticketing System
  • Software Updates
  • Soti MobiControl
  • TrendMicro
  • Virtual Private Network
  • Windows 11 Maintenance and Support

Certification

  • CompTIA A+ Certification, 2014-06-01
  • Security+ Certification, 2016-10-01
  • Network + Certification, 2024-12-01

Training

  • CISSP Boot Camp
  • Functional Mission Analysis
  • ITIL Fundamentals
  • Linux Fundamentals
  • Microsoft PowerShell Fundamentals
  • Windows 10 MCSA

Timeline

System Administrator/ Cybersecurity Analyst

American Bath Group
01.2022 - Current

Client Service Center Supervisor

Patrick Space Force Base
10.2019 - 11.2021

Client Service Center Manager

Osan Air Base
09.2018 - 09.2019

Mission Analysis Technician

Joint Base Pearl Harbor- Hickam
05.2017 - 09.2018

Base Equipment Control Officer

Joint Base Pearl Harbor- Hickam
08.2015 - 05.2017

Bachelor’s - Cybersecurity & Information Assurance

Western Governors College

A.S. - Information Systems Technology

Community College of the Air Force

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