Eryn Smith
Office Assistant
Milwaukee,WI
Summary
Dependable office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
1
1
Language
6
6
years of professional experience
Work History
Office Assitant
Easy Method Driving School
Wauwatosa, WI
09.2020 - Current
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Coordinated, scheduled and arranged meeting and travel calendars.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to students and parents.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Processed payments and documented account changes for financial accuracy and transparency.
- Monitored student's progress and scheduled appointments for Behind the Wheel lessons.
Mail Clerk
USPS
Milwaukee, WI
10.2019 - 01.2020
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Delivery Driver
UPS
Elm Grove, WI
06.2019 - 10.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Created and submitted delivery and DOT logs.
- Loaded truck and properly secured items to prevent damage for over 100+ deliveries.
- Interacted with customers to determine needs and opportunities for additional sales.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Sales Associate
DSW Inc.
Milwaukee, WI
01.2019 - 05.2019
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Completed orders through online system and organized product deliveries to meet customer timetables.
- Processed product returns and assisted customers with other selections.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Delivery Driver
UPS
Alpharetta, GA
10.2018 - 12.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Created and submitted delivery and DOT logs.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Loaded truck and properly secured items to prevent damage for over 100+ deliveries.
- Interacted with customers to determine needs and opportunities for additional sales.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Teller Specialist
Brewery Credit Union
Milwaukee, WI
04.2016 - 09.2018
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Maintained teller drawer to perform bank transactions.
- Advised clients on mortgage, education and personal loans.
- Handled various accounting transactions.
Sales Representative
Steinhafels Inc.
Greenfield, WI
09.2015 - 04.2016
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
Sales Associate
DSW Inc.
Greenfield, WI
04.2014 - 07.2015
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Police Clerk
Milwaukee Police Department
Milwaukee, WI
08.2013 - 02.2014
- Entered information from crime reports into police department's database.
- Observed strict confidentiality guidelines to properly secure information and data.
- Performed daily clerical duties, including typing and filing, and made sure that all tasks were completed on time.
- Scheduled appointments and maintained calendar for captains and lieutenants.
- Answered phone and provided assistance to callers.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provided clerical support to employees by copying, faxing and filing documents.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Associate of Arts - Sociology
University Of Wisconsin - Milwaukee
Milwaukee, WISkills
Spreadsheet management
undefinedTimeline
Office Assitant
Easy Method Driving School
09.2020 - Current
Mail Clerk
USPS
10.2019 - 01.2020
Delivery Driver
UPS
06.2019 - 10.2019
Sales Associate
DSW Inc.
01.2019 - 05.2019
Delivery Driver
UPS
10.2018 - 12.2018
Teller Specialist
Brewery Credit Union
04.2016 - 09.2018
Sales Representative
Steinhafels Inc.
09.2015 - 04.2016
Sales Associate
DSW Inc.
04.2014 - 07.2015
Police Clerk
Milwaukee Police Department
08.2013 - 02.2014
Associate of Arts - Sociology
University Of Wisconsin - Milwaukee
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