Microsoft Word
Eryn Walker
Houston,TX
Summary
Dynamic Customer Support Specialist with a proven track record at HomeRun Graphics, excelling in client relationship development and effective complaint resolution. Leveraging strategic problem analysis, I enhanced customer satisfaction by promptly addressing complex issues, fostering repeat business and positive feedback. Committed to delivering exceptional service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
HomeRun Graphics
New Iberia, LA
01.2018 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Cashier
Red Barn Express
New Iberia, LA
03.2016 - 01.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Direct Service Worker
Helping Hands
New Iberia, LA
01.2015 - 03.2016
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
Education
Bachelor of Arts - Arts & Humanities
University of Louisiana At Lafayette
Lafayette, LA12-2011
Skills
- Strategic Problem Analysis
- Effective Complaint Resolution
- Client Relationship Development
- Quality Improvement Experience
- Social Media Management
- Effective Listening Skills
Software
Microsoft Excel
Adobe Photoshop
Timeline
Customer Support Specialist
HomeRun Graphics
01.2018 - Current
Customer Service Cashier
Red Barn Express
03.2016 - 01.2018
Direct Service Worker
Helping Hands
01.2015 - 03.2016
Bachelor of Arts - Arts & Humanities
University of Louisiana At Lafayette