Eryn Jones
Philadelphia,PA
Summary
Healthcare professional with a strong background in patient registration and administrative support. Recognized for expertise in efficiently managing patient intake and handling data accurately, resulting in seamless operational flow. Collaborative team player dedicated to achieving results and adapting to dynamic environments, leveraging strong interpersonal and organizational skills. Demonstrated ability to maintain accuracy and professionalism in high-demand healthcare settings.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Patient Registration Specialist
Mirmont Treatment Center
01.2022 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Patient Access Navigator
Cooper Health Systems
10.2020 - 12.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Patient Access Representative
Mercy Medical Center
06.2018 - 10.2020
- Imaged and scanned patient and registration documentation into electronic patient record via EPIC
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits using EPIC RTE systems
- Identified non-participating and out-of-network insurance plans
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Received, recorded and addressed incoming and outgoing communication via telephone and email
Security Officer (Full-time)
Allied Universal Security
12.2015 - 06.2019
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Directed guests around building and answered accessibility questions
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHHigh school diploma - Business
West Philadelphia High
Philadelphia, PA06.2009
Skills
- Epic Registration/Scheduling
- Document Scanning
- Customer and client relations
- Office administration
- Multi-line Telephone Systems
- Quality Standards and Protocols
- Gathering Information from Patients
- Spreadsheet Tracking
Timeline
Patient Registration Specialist
Mirmont Treatment Center
01.2022 - Current
Patient Access Navigator
Cooper Health Systems
10.2020 - 12.2021
Patient Access Representative
Mercy Medical Center
06.2018 - 10.2020
Security Officer (Full-time)
Allied Universal Security
12.2015 - 06.2019
High school diploma - Business
West Philadelphia High
Bachelor of Science - Psychology
Southern New Hampshire University
Certification
First Aid Certification
Assessments
- Medical Receptionist Skills, Highly Proficient, 09/01/20
- Customer Focus & Orientation, Proficient, 08/01/20
Personal Information
Authorized To Work: US
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