Erica Tamez
UTMB
Houston,TX
8
years of professional experience
Detail-oriented healthcare professional with six years of experience in patient registration, insurance verification, and medical collections. Skilled in resolving complex issues, maintaining HIPAA compliance, and managing sensitive information. Versatile in both remote and in-office settings, with a solid foundation in healthcare administration.
Work History
Patient Registration Specialist
9 Months- Registered patients for emergency, inpatient, outpatient, and specialty services.
- Verified insurance eligibility, benefits, authorizations, and demographic information.
- Facilitated financial counseling and clarified payment responsibilities for patients.
- Coordinated with physicians, nursing staff, and insurance providers to streamline patient access.
- Maintained strict HIPAA compliance while handling confidential patient information.
- Provided compassionate customer service in fast-paced healthcare environment, addressing patient needs efficiently.
Admissions Representative
1 Year 4 Months- Guided prospective students through admissions and enrollment process, ensuring a smooth transition and clear understanding of requirements.
- Managed inbound and outbound calls, delivering exceptional customer service to enhance student experience and address inquiries.
- Conducted admissions interviews and assessed applicant qualifications, aligning candidates with suitable programs to support enrollment goals.
- Managed inbound and outbound calls while providing exceptional customer service.
- Provided technical support and resolved student account issues.
- Maintained detailed records while consistently meeting productivity goals.
- Remote
Medical Collections Specialist
3 Years 10 Months- Managed high-volume medical collections for healthcare accounts.
- Contacted over 400 patient accounts daily, ensuring compliance and professionalism in communications.
- Negotiated payment arrangements and resolved disputes, facilitating timely collections and improving patient satisfaction.
- Educated patients on account balances and payment options, enhancing understanding and encouraging timely payments.
- Protected confidential patient information in accordance with HIPAA regulations.
- Consistently balanced productivity with excellent customer service.
- Worked remotely from home
Sales Associate
1 Year 7 Months- Guided customers through major appliance and furniture purchases to ensure satisfaction.
- Processed financing applications and clarified payment options to facilitate customer decisions.
- Helped customers resolve concerns while maintaining a positive shopping experience.
- Processed financing applications and explained available payment options.
- Maintained product knowledge across multiple departments.
- Resolved customer concerns while ensuring a positive shopping experience to foster loyalty.
Education
Associate - Billing And Coding
- Dean's List 2026
- 4.0 GPA
Skills
Patient Registration
Insurance Verification
Insurance Prior Authorizations
Medical Collections
Claims Processing
Electronic Health Records (EHR)
HIPAA Compliance
Medical Terminology
Customer Service
Data Entry
Microsoft Office
Microsoft Excel
Microsoft Outlook
Zoom
Epic EMR Systems
Administrative Support
Problem Solving
Dispatching
Timeline
Patient Registration Specialist
UTMB
11.2025 - CurrentRead More
Admissions Representative
Ultimate Medical Academy
07.2024 - 11.2025Read More
Medical Collections Specialist
USCB America
04.2020 - 02.2024Read More
Sales Associate
Conn’s HomePlus
08.2018 - 03.2020Read More
Bryant & Stratton College
Associate from Billing And Coding
Read More