ERYN N. CAHOON
Bear,DE
Summary
Experience Success Outreach Specialist that is able to motivate and encourage students on being successful. Have a proven work ethic and eagerness to work with a team to cultivate a productive learning environment for students. With hard work and attention to individualized detail to ensure students success.
Overview
4
4
years of professional experience
Work History
Bank Teller
Del-One Federal Credit Union
Dover, DE
11.2021 - Current
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Managed an average of 70 calls a day assisting customers and addressing questions in person or on telephone and refers customers to other bank services as necessary
- Records transactions by logging cashier’s checks, traveler’s checks, and other special services
- Completes special requests by closing accounts, taking orders for checks, opening and closing
- Complies with bank operations and security procedures by participating in all dual control functions, maintaining customer traffic surveys, auditing other tellers’ currency
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
Success Outreach Specialist
Wesley College
Dover, DE
01.2021 - 07.2021
- Increased outreach to students who are struggling academically using the early alert system
- Maintained open communication with staff about student’s progress
- Maintained positive relationships with students and regularly reached out to help individuals
- Collaborated with senior leadership to execute outreach to students
- Academic Advising
- Academic Coach
- AAC&U Conference Presenter “Using an Institutional Survey to Measure the Impact of COVID-19 on Student Success
- Academic Success Center night Supervisor
- Co-taught Academic Probation Class
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Represented organization at industry conferences by manning booths and giving polished presentations.
Internship Student Success & Retention
Wesley College
Dover, DE
08.2020 - 12.2020
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked in team environment to maintain high levels of productivity.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Gathered information to research the impact that COVID 19 had on student success to contribute to AAC&U Conference project.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Coached students on daily performance and conducted evaluations to constructively address concerns.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Retail Sales Associate
Forever 21
Dover, DE
12.2020 - 04.2021
- Displayed merchandise by arranging in an orderly way to boost sales
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
Academic Coach
Educational, Campus Community School
Dover, DE
08.2019 - 03.2020
- Academic Advising
- Helped students achieve their personal, and professional goals
- Met with students bi-weekly to discuss their academic goals, Implemented successful classroom management system
- Planned activities that promote physical, social, and cognitive growth of children
- Assisted the classroom teacher with a variety of daily learning activities
- Developed age-appropriate curriculum for children ages 7-8 years
- Worked with students in small groups or individually under the supervision of the classroom teacher
- Instructed students in career development techniques.
- Collaborated with teachers and administrators to develop and evaluate school programs by sharing student success data and insights.
Family Tutor/Nanny
Sittercity
Middletown, DE
06.2019 - 12.2019
- Organized different types of activities to enhance physical and intellectual development
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events
- Assisted children with homework assignments and special projects across different subjects
- Drove children to various types of activities, including Karate and Swimming lessons to maintain extracurricular routines.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
Banquet Server
Dover Downs
Dover, DE
10.2018 - 05.2019
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Fostered enjoyable event atmosphere through friendly guest interactions
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
Crew Member
AMC Movies
Dover, DE
08.2017 - 12.2017
- Maintained energy and enthusiasm in fast-paced environment
- Greeted customers with smile and provided friendly, knowledgeable service
- Directed ticket holders to seats and facility locations
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Sold admission, processed payments and issued tickets
- Resolved problems, improved operations and provided exceptional service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
Education
Bachelor of Science - Educational Studies
Wesley College
12.2020
Skills
- Verbal and written communication
- Customer Service
- Problem Solver
- Team Player
- Leader
- Time Management
- Multi-tasker
- Microsoft Office Applications
- Process Monitoring
Affiliations
CPR/AED Certified
Member of The National Society of Leadership & Success
AACU Conference Presenter
Timeline
Bank Teller
Del-One Federal Credit Union
11.2021 - Current
Success Outreach Specialist
Wesley College
01.2021 - 07.2021
Retail Sales Associate
Forever 21
12.2020 - 04.2021
Internship Student Success & Retention
Wesley College
08.2020 - 12.2020
Academic Coach
Educational, Campus Community School
08.2019 - 03.2020
Family Tutor/Nanny
Sittercity
06.2019 - 12.2019
Banquet Server
Dover Downs
10.2018 - 05.2019
Crew Member
AMC Movies
08.2017 - 12.2017
Bachelor of Science - Educational Studies
Wesley College
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