Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erzhigit Ismailov

VANCOUVER,WA

Summary

Motivated professional with a strong background in customer service and community outreach initiatives. Skilled in training new representatives and improving service delivery processes to enhance member satisfaction and engagement.

Overview

3
3
Languages
1
1
year of professional experience

Work History

Member Service Representative

U.N.I.C.E.F.
Vancouver, WA
10.2025 - Current
  • Trained new representatives on customer service protocols and best practices for member support.
  • Monitored feedback from members to identify areas for improvement in service delivery processes.
  • Processed membership applications efficiently, ensuring adherence to organizational policies and procedures.
  • Participated in food bank organization and distribution operations.
  • Assisted at a children's fishing event at a local park helping kids measure their fish and get them bagged up.

Member Service Representative

American Red Cross
Vancouver, WA
10.2025 - Current
  • Assisted members in navigating online platforms for donations and volunteer opportunities.
  • Responded to inquiries, providing information on programs and services offered by American Red Cross.
  • Supported outreach initiatives by distributing promotional materials and engaging with community partners.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.
  • Collaborated with team members to enhance member engagement through targeted communication strategies.

Education

Associate of Science - Engineering

Clark College
Vancouver, WA
05-2028

Skills

  • Customer service
  • Relationship buildingg
  • Membership processing
  • Client assistance
  • Member engagement
  • Conflict resolution
  • Stress management
  • Calm and professional under pressure

Languages

English
Professional Working
Uzbek
Limited Working
Russian
Limited Working

Timeline

Member Service Representative

U.N.I.C.E.F.
10.2025 - Current

Member Service Representative

American Red Cross
10.2025 - Current

Associate of Science - Engineering

Clark College