Summary
Overview
Work History
Education
Skills
Timeline
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Esabella Reyes

Corpus Christi,TX

Summary

Driven professional with a proven track record in customer service and support, notably at Schlotzsky's. Skilled in customer communication and efficient work ethic, I excel in enhancing customer satisfaction and team performance. Achievements include boosting employee morale significantly and driving up revenues through strategic upselling. Expert in conflict resolution and team development, embodying patience and composure.

Overview

5
5
years of professional experience

Work History

Valet

Premier Parking
03.2024 - 09.2024
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Bartender

Yknot
09.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Manager

Schlotzsky's
08.2021 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

High School Diploma -

Permian High School
Odessa, TX
05.2022

Skills

Customer service and support

Customer Communication

Efficient work ethic

Patience and composure

Timeline

Valet

Premier Parking
03.2024 - 09.2024

Bartender

Yknot
09.2023 - 01.2024

Manager

Schlotzsky's
08.2021 - 09.2023

High School Diploma -

Permian High School

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Esabella Reyes