Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Esan Bobb

Brooklyn

Summary

Dynamic Shop Manager at Midnite Motors with a proven track record in optimizing inventory control and enhancing customer service. Skilled in employee management and process improvements, I successfully reduced operational costs while fostering a motivated team. Adept at implementing effective training programs and ensuring quality assurance in all operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shop Manager

Midnite Motors
The Bronx, NY
02.2018 - Current
  • Oversaw daily operations to ensure efficient service and adherence to quality standards.
  • Managed inventory control processes, optimizing stock levels and reducing waste.
  • Trained and mentored staff on best practices for customer service and product knowledge.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational costs.

Operations Manager

Structural Preservation Systems
Queens, NY
01.2010 - 11.2024

Coordinated warehouse activities to ensure efficient operations.

Shop Technician

Big Apple Volkswagen
The Bronx, NY
12.2005 - 11.2009
  • Diagnosed and repaired vehicle systems, ensuring optimal performance and reliability.
  • Performed routine maintenance tasks, enhancing vehicle longevity and customer satisfaction.
  • Assisted in training junior technicians on repair procedures and safety protocols.
  • Implemented process improvements to streamline workflow in service department.
  • Maintained accurate service records, contributing to efficient inventory management.
  • Ensured compliance with safety regulations during all repair and maintenance activities.
  • Provided exceptional customer service by clearly communicating repair processes and recommendations.
  • Kept shop clean, organized and stocked with supplies.
  • Contributed to a safer work environment by consistently following safety protocols and procedures.
  • Repaired parts, components and assemblies to correct malfunctions.

Education

Bachelor of Science - Criminal Justice

Monroe College
Bronx, NY
08.2010

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee motivation
  • Employee scheduling
  • Customer engagement
  • Task delegation
  • Policy enforcement
  • Store operations
  • POS systems
  • Budget adherence
  • Social media marketing
  • Brand representation
  • Team leadership
  • Decision-making
  • Effective leader
  • Operations management
  • Training management
  • Relationship building
  • Staff management
  • Quality assurance
  • Goal setting
  • Budget control
  • Cost control
  • Inventory control
  • Schedule management
  • Performance evaluations
  • Price structuring
  • Business management
  • Customer service management
  • Performance improvements
  • Desktops, laptops, and mobile devices
  • Administrative management

Certification

Ase certified technician, Nys security unarm license holder

Timeline

Shop Manager

Midnite Motors
02.2018 - Current

Operations Manager

Structural Preservation Systems
01.2010 - 11.2024

Shop Technician

Big Apple Volkswagen
12.2005 - 11.2009

Bachelor of Science - Criminal Justice

Monroe College
Esan Bobb