Escarlen Eliana Rodriguez
Brooksville,FL
Summary
Acquire a position with a company that gives me the freedom to demonstrate my strong e0ective communication, organization and customer retention skills to provide customers with optimal service that increases customer satisfaction rates.
Overview
15
15
years of professional experience
Work History
Macy’s
Custumer Service
The Bronx, New York
11.2024 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Home Health Aide
MARK HOME CARE
Bronx, USA
02.2024 - 09.2024
- Home health aides provide an important service to the elderly, children, or people with chronic illnesses and disabilities
- The work of a home health aide is primarily geared toward helping people with disabilities
Customer Services
R&R FUNITURE
Bronx, USA
06.2023 - 01.2024
- Meeting customer needs
- Recognizes sales opportunities and offers products that add value to my customers
- Offer alternatives for mutual benefit
- Detect customer needs in order to help them
- Arrange items so they are accessible to the customer
- Arrange and replenish items in the store
Customer Service Manager
ONAPI
, Dominican Republic
11.2016 - 10.2022
- I made monthly reports for the customer service platform
- I did training every three months for my work team
- Manages customer service staff, communicates job expectations
- Answers customer questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Held monthly meetings to implement new work strategies to improve customer service and achieve office objectives
- Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures
Customer Service
Payless
, Dominican Republic
06.2010 - 02.2014
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- Provide information to customers about our product
- Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
- Provide a safe working and shopping environment by following all safety policies and standards
Education
Degree in social communication -
Universidad Tecnológica de Santiago UTESA
dominican republic07.2018
technical college - tourism
Universidad Tecnológica de Santiago UTESA
dominican republic01.2010
Skills
- MICROSOFT WORD
- COMPUTER SKILLS
- EASE OF WORKING AS A TEAM
- EXCELLENT CUSTOMER SERVICE
- PUNCTUAL
- MULTITASK
- EXCEL
- OUTLOOK
- EXCELLENT ORGANIZATIONAL
- TIME MANAGEMENT
- PROBLEM SOLVING
- ABILITY TO LEARN AND ADAPT RAPIDLY
References
- Stephanie Lopez, 551-202-1315, Bank of America
- Juan Rodriguez, 732-925-3358, R&R Furniture
- Maria Estela Nunez, 347-873-4385, Walker Hotel
Languages
- Spanish
- English
Personal Information
- Place of Birth: Dominican Republic
- Date of Birth: 12/08/92
- Gender: Female
- Driving License: D
Timeline
Macy’s
Custumer Service
11.2024 - 02.2025
Home Health Aide
MARK HOME CARE
02.2024 - 09.2024
Customer Services
R&R FUNITURE
06.2023 - 01.2024
Customer Service Manager
ONAPI
11.2016 - 10.2022
Customer Service
Payless
06.2010 - 02.2014
Degree in social communication -
Universidad Tecnológica de Santiago UTESA
technical college - tourism
Universidad Tecnológica de Santiago UTESA