Harlon Hernandez
Miami
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Macy’s Westland mall
Fragrances and backstage
Hialeah
11.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
Macy’s Westland mall
Men’s shoes
Hialeah
03.2024 - 11.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Level 3 - Esol Class
Miami Dade College
Miami, FL 01.2024 - 06.2025
Skills
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Collaboration
- Clerical support
Languages
English
Elementary
Timeline
Macy’s Westland mall
Fragrances and backstage
11.2025 - Current
Macy’s Westland mall
Men’s shoes
03.2024 - 11.2025
Level 3 - Esol Class
Miami Dade College
01.2024 - 06.2025