Jumah Austin
Trenton,NJ
Summary
Hardworking Automotive Technician with 22 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
14
14
years of professional experience
Work History
Automotive Technician
Midas Muffler
Lawrence, NJ
01.2021 - 12.2023
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Exhaust Repair Specialist/Automotive Technician
Midas Muffler
Trenton, NJ
06.2010 - 03.2020
- Increased customer satisfaction by providing timely and efficient repairs on various electronic devices.
- Reduced repair backlog by streamlining processes and prioritizing urgent cases.
- Improved team performance with regular training sessions on new tools and techniques.
- Established a strong rapport with customers, ensuring clear communication and understanding of their repair needs.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Mentored junior technicians, sharing best practices and guiding them through challenging repair tasks.
- Optimized workflow by delegating tasks according to individual team member strengths and areas of expertise.
- Fostered a positive work environment through open communication channels and constructive feedback mechanisms within the team.
- Conducted thorough quality checks before returning repaired devices to customers, ensuring full functionality restoration.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained inventory of repair supplies and ordered parts.
- Dismantled machines and equipment to remove defective parts.
- Communicated with suppliers and vendors to order new parts and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff and inspected equipment.
- Wrote and revised maintenance procedures.
Foreign Repair Auto Tech
Bavaria Autohaus
Bordentown Nj
07.2010 - 09.2019
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Enhanced workshop efficiency by maintaining clean, organized, and safe working environments.
- Performed thorough inspections for preventative maintenance, identifying potential future problems early on.
- Reduced vehicle downtime with efficient repairs, minimizing customer inconvenience.
- Delivered exceptional customer service by explaining technical concepts in simple language to non-technical clients.
- Mastered specialized tools and equipment to efficiently complete repairs on various makes and models of vehicles,consisting of mercedes,audi and bmw.
- Maintained detailed records of completed repairs, ensuring accurate billing and documentation for future reference.
- Demonstrated versatility in skillset by performing repairs across various automotive systems such as electrical, suspension, brakes, and drivetrain.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected completed repairs for accuracy, quality and safety.
- Installed interior and exterior trim, including moldings and emblems.
Education
High School Diploma -
Lawrence High
Lawrence, NJ06.2002
Skills
- Ticket Writing
- Vehicle Inspection
- Alignments Experience
- Changing Oil
- Parts Replacement
- Inspecting Vehicles
- Issue Resolution
- Electrical Failure Repairs
- Customer Service
- Changing Tires
- Diagnostic Abilities
- Relationship Building
- Transmissions
- Automotive Engineering
- Managing Parts
- Replacing Parts
- Safety Awareness
- Customer Relations
- Hazardous Waste Management
- Heating and Air Conditioning
- Preventive Maintenance Services
- Heavy Lifting
- Hand and Power Tools
- Engine Rebuilds
- Engine Repair
- Brake Systems
- Replacing Filters
- Battery Services
- Welding and Fabrication
- Detailing Services
- Glass Replacement
building model cars
I take the shell of the car and paint them. I then customize them to match too the origanal look of how it was designed.Then completed them move to the next build.
Timeline
Automotive Technician
Midas Muffler
01.2021 - 12.2023
Foreign Repair Auto Tech
Bavaria Autohaus
07.2010 - 09.2019
Exhaust Repair Specialist/Automotive Technician
Midas Muffler
06.2010 - 03.2020
High School Diploma -
Lawrence High