Years of professional experience
Esdras Ntoto
Business Development Coordinator
Clifton,NJ
Summary
Dedicated Business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking open positions. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Business Development Coordinator with over 3 years of experience in tech start-up. Excellent reputation for resolving problems and improving customer satisfaction. Authorized to work in the US for any employer.
Overview
3
3
10
10
Years of volunteer work in counting
Work History
Business Development Coordinator
Conveyer Software
Hackensack, NJ
04.2022 - 10.2022
- Helping innovate business by researching, analyzing, and generating new leads and prospects based off of new market trends.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Generated new business with marketing initiatives and strategic plans.
- Communicated with local organizations to build networks and develop leads.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
- Brought in new accounts through successful networking strategies and promotional approaches.
Customer Success Coordinator
Gadget Software
Hackensack, NJ
11.2021 - 04.2022
- Help on-board customers, and implement customer solutions with company software
- Bring a satisfaction first experience to clients.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Created customer support strategies to increase customer retention.
Content Design Engineer
Gadget Software Inc
Newark, NJ
10.2019 - 11.2021
- Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
- Coordinated technical requirements, scheduling and solution development for engineering design and test issues.
- Suggested actionable improvements to increase research and testing capabilities.
- Brainstormed with product designers to implement and refine new manufacturing processes.
- Drafted documentation detailing design requirements and technical specifications.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
Maintenance Supervisor
Sofive Soccer Centers
Carlstadt, NJ
06.2019 - 10.2019
- Work as both manager of soccer fields, as well as costumer service representative with data entry, reception, cash handling, etc.
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
Crew Member
Jersey Mike's Subs
Wayne, NJ
10.2017 - 11.2018
- Worked with a great atmosphere and fast-paced environment
- Wonderful place to work, with great employees and management
- Gain warehouse and costumer service skills.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health and safety standards and procedures.
- Trained new team members on procedures, customer service and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Crew Member/Cashier
Jimmy John's Sandwiches
Lodi, NJ
08.2016 - 09.2017
- It was a fast pace, fun environment to work with both delivery and costumer service experience
- But was short lived due to store relocation.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Conducted various administrative duties and errands.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment and utensils clean and sanitary.
Secretary Assistant
CLIFTON HIGH SCHOOL
Clifton, NJ
09.2015 - 06.2016
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Conducted research to assist with routine tasks and special projects.
- Provided clerical support to school staff by copying, faxing and filing documents.
- Kept communications consistent with school policies and initiatives.
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and parents professionally and provided friendly, knowledgeable assistance.
- Screened visitors and issued badges to maintain safety and security.
- Responded to inquiries from callers seeking information.
Education
Bachelor's degree - Computer Information Technology
William Paterson University of New Jersey
09.2016 - 05.2020
High School Diploma -
Clifton High School
09.2012 - 06.2016
Skills
WindowsData collectionPurchasing (1 year)LinuxC/CUser Interface (UI)Handyman experienceCleaningDrivingDatabasesSharePointMetadataPivot tablesPythonAnalysis skillsEDIMicrosoft AccessGISArcGISERP systemsCRM softwareResearchSalesOracleQuality assuranceFTPHelp deskProofreadingAdobe AcrobatAsset managementZendeskJiraApplication DevelopmentCSSTest CasesITRhinoceros 3DLeadershipEmail marketingWordPressHubSpotB2BLead generationLive chatUnit TestingPrinters (1 year)Communication skillsMicrosoft ExchangeActive DirectoryBookkeepingFilingMicrosoft ExcelLinksDriver's License
Data Entry
Basic Computer SkillsTechnical Support
Lead Generation
Product knowledge
Account development
Product development
Desktop Technical Support
Help Desk Operations
Mobile Device Deployment
Debugging
Application installations
Data retention
AV Equipment Management
Helpdesk services
Technical Analysis
Month-end reports
Invoicing and collections
Commission calculation
File and database management
Finance
Expense reports
Budgets and forecasting
Financial Management
Budgeting
Payroll Processing
Account Reconciliation
Analytical reasoning
Word processing
Database Management
Maintains confidentiality
Administrative support
65 WPM typing speed
Sorting and labeling
QuickBooks proficient
Advanced Excel spreadsheet functions
Business administration
Additional Information
I am also Bi-lingual speaking French. As well as a musician that plays for my local community church. I also engage in many community service projects, as well as tutor and babysit children. Just some fun facts!
Timeline
Business Development Coordinator
Conveyer Software
04.2022 - 10.2022
Customer Success Coordinator
Gadget Software
11.2021 - 04.2022
Content Design Engineer
Gadget Software Inc
10.2019 - 11.2021
Maintenance Supervisor
Sofive Soccer Centers
06.2019 - 10.2019
Crew Member
Jersey Mike's Subs
10.2017 - 11.2018
Bachelor's degree - Computer Information Technology
William Paterson University of New Jersey
09.2016 - 05.2020
Crew Member/Cashier
Jimmy John's Sandwiches
08.2016 - 09.2017
Secretary Assistant
CLIFTON HIGH SCHOOL
09.2015 - 06.2016
High School Diploma -
Clifton High School
09.2012 - 06.2016