ESETA POROTESANO
Vail,AZ
Summary
Dynamic and dedicated professional committed to delivering exceptional customer service and support. Leverages extensive knowledge and experience to ensure prompt, courteous, and high-quality assistance, fostering positive relationships with clients. Eager to contribute to team success and drive departmental goals forward, enhancing overall company performance through collaborative efforts and a customer-focused approach.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Caregiver
Senetenari and Mema Porotesano
Pago Pago, AS
12.2010 - Current
- Provided compassionate care and support to clients in daily activities and personal hygiene tasks.
- Assisted clients with mobility, ensuring safety and comfort during transitions.
- Administered medications accurately while monitoring client health and well-being.
- Collaborated with healthcare professionals to design tailored care plans aimed at achieving optimal client health results.
Financial Manager
Department Of Search & Rescue
08.2023 - Current
- Maintain current knowledge of all local, state and federal finance
- Foster and maintain positive relationships with vendors and lending institution
- Maintain a strong focus on satisfaction of all customers
- Manages and completes the month, quarter and year-end close, balance sheet accounts ensuring accuracy of our financial records
- Manages credit compliance and external reporting
- Participate as a strategic business partner on cross functional teams to help drive organization efficiency, effectiveness and continuous improvement
- Attention to detail provided by customer or departments
- Managing department’s budgets
- Ensuring all investment and financial activities are compliant with ASG laws
- Implementing reporting processes to minimize financial risk
- Strong communication and presentation skills
- Comply with national and local financial regulations.
- Extra duty and responsibilities for personnel officer: Jan 1, 2025 - Now
- Managing recruitment and selection Processes, including job posting, resume screening, and interviews.
- Maintaining accurate personnel records, including employment contracts, benefits information, and performance evaluations.
- Assisting in the development and implementation of HR policies and procedures.
- Handling employee relations, addressing concerns, and ensuring a positive work environment.
- Assist employees with personnel queries such as increments, retirement plans, and leave policies
- Monitor and ensure compliance with labor laws and regulation.
- Making sure all annual leave and sick leave is
Personnel Technician
Department of Human Resource
03.2015 - 08.2023
- Organized data entry with actions received by different departments and other administrative divisions.
- Identified and corrected data entry errors to prevent duplication across system
- Managed data entry and database by updating ASG employees information in the system
- Fulfilled general duties such as preparing, verifying and processing data & information including research and filling
- Produced monthly reports using advance Excel
- Provide general information on policies and procedures
- Retrieve records from exiting employees in a timely manner
- Preserve and maintains records for employees to calculator their years of services
- Maintained current Knowledge of Equal Employment Opportunity (EEO) and Labor Law and affirmative action guidelines and laws.
- Working with Retirement to provide an calculating employee years of services.
- Abilities to address HR-related challenges and concerns.
- Ensured that necessary employment termination/resignation/retirement paperwork was completed before keyed in
- Ensured all new actions from department are completed with a 35/48
- Ensures annual/sick leaves are awarded to qualified ASG employees
- Participates in monthly Personnel Representative training to assist and update the Department Reps with action pending/status
- Resolved customer complaints/issues or directed to the appropriate staff member
- Provided friendly and professional customer service telephonically, email and in person
Assistant Coordinator
Department of Health
10.2014 - 03.2015
- Establish and maintain a working relationship with participating families, general public, agencies and community resources and participate in community activities and outreach services
- Interview participants to obtain information to assess and determine if there is a need for the services and refer and connect them to other resources where possible for their needs.
- Effectiveness in job performance and adherence to practice policy and protocols
- Making sure all participant clients are being served
- Handle sensitive information without judging
- Provide information and referrals in response to families’ inquiries and needs
- Support the Home Visiting team in developing family partnerships and empowering families to identify strengths and set realistic goals for themselves and their family
- Ability to review documents and work for accuracy
- Experience with a high volume of paperwork, using computer/computer terminal to enter/retrieve date with duties/tasks related to Family Assessment & Family Support Worker
Family Assessment & Family Support Worker
08.2012 - 10.2014
- Recruiting prenatal mothers of all ages and works with their child from ages 0-3 years old
- Conduct assessment at recruitment with participating families in accordance with communicating decision, rules, regulation, policies, procedures, and quality assurance protocols from Home Visiting, Healthy Families of America and Growing Great Kids program
- Assist families in accessing need community resources, including, but not limited to access to prenatal care, Immunizations, Helping Hands, DH, S DPS services etc
- Read study work related written material
- Writing Narratives on client’s files and making sure the information/documentation are accrued
- Collect and report all required assessment dates in an efficient and precise manner from tools provided. Information about family structure, function, communication, lifestyle and needs to help raising a health child
Production Technician
Merix Corporation
02.2004 - 03.2008
- Set up and maintained processes and equipment
- Conducted AOI (Automatic Optical Inspection) for defects
- Drilled PCD with 6 spindles CNC drill machine; setup CNC router/ automated beveller-laser measuring machine
- Loaded drill bits and attachments
- Oxide/Lamination; wet chemical processing and set-up
- Lay-up and Kitting; setting up materials to be shipped to press area
SMTD Manufacturing Operations
Intel Corporation
07.1994 - 01.2003
- Intel Emergency Response Team member; Training in CPR/ First Aid for employee emergencies and accidents
- Responsible for PC motherboard assemble: THM (Through Hole Mount), SMT (Surface Mount Technology) and fine-pitch soldering
- Inspected, tested and packaged materials for processing
- Developed operational policies and guidelines improving processing, productivity and output
Education
Certification - Dental Assistance
Kapi’olani Community College
Honolulu, Hawaii05-2011
Diploma - Medical Coding & Billing
Pioneer Pacific College
Portland, Oregon01-2010
Skills
- Excellent interpersonal, analytical and organizational skills
- Medical management expertise
- Knowledge of HCPCS coding standards
- Accounting and record management
- HIPAA, medical reimbursement and laws
- Team oriented with friendly personality
- Strong ethical commitment
- Skills in family assessment methodologies
- Data literacy training
- Evidence Base Part 1 & 2 Training
- Nurses Family Folder Training
- Growing Great Kids Training
- ISHV Training
- NCAST Training
- Maintaining accurate personnel records, employment contract & benefits information
- Managed confidential matters with discretion to maintain workplace and employee privacy
- Prepared quarterly and monthly reports as required by the chief of personnel
- Calculated years of services for ASG employee as requested by different Department
- Responsible for processing service records upon request by Retirement office
- Ensures annual/sick leaves are awarded to qualified ASG employees
- Compliance with labor laws and regulation
- Inputting data into OneSolution
- Cooperating with different ASG Department, keying in changes using Form 48 & Form 35 actions
- Managing payroll processes, including timekeeping, salary adjustments, increment, promotion etc
- Preparing form 35 and form 48 for new vacancies within the division
- Making sure all documents are put together before turning it in to be approved by higher-ups
- Making sure all invoices match the vouchers or purchase order before approved by the director
- Following up on all new actions that go through the Budget office and DHR
- Making sure employees are not NTE in the system
- PC set-up, installation, board configurations troubleshooting
- SMT Tech Specialist: SMT FUJI Troubleshooting
- AXI (Automated X-Ray Inspection)
- AOI (Automated Optical Inspection)
- MS Word, Excel, Outlook, Office Suite; Type 45 wpm
- Respectful and compassionate
- Time management
- Compassionate elderly support
- Strategic issue analysis
Certification
- CBCS - Certified Billing and Coding Specialist
- Certified Dental Assistant
Languages
Samoan
Timeline
Financial Manager
Department Of Search & Rescue
08.2023 - Current
Personnel Technician
Department of Human Resource
03.2015 - 08.2023
Assistant Coordinator
Department of Health
10.2014 - 03.2015
Family Assessment & Family Support Worker
08.2012 - 10.2014
Caregiver
Senetenari and Mema Porotesano
12.2010 - Current
Production Technician
Merix Corporation
02.2004 - 03.2008
SMTD Manufacturing Operations
Intel Corporation
07.1994 - 01.2003
Diploma - Medical Coding & Billing
Pioneer Pacific College
Certification - Dental Assistance
Kapi’olani Community College