Eshaq Sherpa
Saint Louis,MO
Summary
Recent graduate in Information Technology Management with a strong foundation in operations, coordination, and service delivery, developed through supervisory roles in dynamic, fast-paced environments. A Bachelor’s degree in Hotel Management has further refined communication skills, workflow management, and team support with an emphasis on accuracy and accountability. Possesses transferable skills in problem-solving, documentation, customer support, time management, and process coordination, complemented by keen attention to detail and a service-oriented mindset. Eager to leverage academic knowledge and practical experience in a technology-driven setting while pursuing growth and skill development within a collaborative organization.
Overview
4
4
years of professional experience
Work History
Supervisor
Maxims Banquet & Events
Lalitpur, Nepal
01.2021 - 06.2023
- Oversaw daily closing procedures, verifying billing accuracy and ensuring all operational tasks were completed correctly and on time.
- Supervised and coordinated casual staff during high-volume events, ensuring smooth operations while maintaining service quality under pressure.
- Acted as a liaison between staff and management, effectively communicating expectations, resolving concerns, and supporting decision implementation.
- Maintained clear and consistent communication with team members, fostering teamwork and a positive, cooperative work environment.
- Monitored staff performance to ensure adherence to established service standards, providing guidance and support when needed.
- Proactively handled guest inquiries, concerns, and special requests, ensuring a high level of satisfaction and timely issue resolution.
- Collected and reviewed inventory records for multiple departments, ensuring accuracy, completeness, and proper documentation.
Intern
Radisson Blu Hotel
Dubai, U.A.E
01.2019 - 01.2020
- Supervised the opening and closing procedures of the restaurant, ensuring smooth operations and proper setup of dining areas, including lights, fridges, and store.
- Managed breakfast and lunch services, efficiently serving guests, taking orders, and ensuring timely delivery of food and beverages.
- Demonstrated strong attention to detail by accurately setting up and labeling buffet items, monitoring inventory levels, and coordinating with kitchen staff for timely replenishment.
- Acted as a welcoming and attentive host, engaging with guests, addressing their needs and preferences, and ensuring a high level of customer satisfaction.
- Collaborated with the kitchen team to communicate guest preferences, allergies, and special requests, facilitating a seamless dining experience.
- Demonstrated excellent time management and multitasking skills by efficiently handling cash transactions, preparing bills, and closing out daily sales in Micros system.
Education
Master of Arts - Information Technology Management
Webster University
Saint louis, USA12-2025
Bachelor of Hotel Management - Hospitality
Kantipur International College
Kathmandu, Nepal01-2020
Skills
- Leadership & Supervision: Oversight, Supervision, Liaison
- Communication: Interpersonal skills, Customer Interaction, Collaboration, Conflict Resolution
- Customer Service: Customer Satisfaction, Attention to Detail, Guest Engagement
- Time Management & Organization: Efficiency, Multitasking
- Training and mentoring
- Guest management
LANGUAGES
English
Hindi
IELTS
Nepali
Timeline
Supervisor
Maxims Banquet & Events
01.2021 - 06.2023
Intern
Radisson Blu Hotel
01.2019 - 01.2020
Master of Arts - Information Technology Management
Webster University
Bachelor of Hotel Management - Hospitality
Kantipur International College