Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Esiah Flores

San Antonio

Summary

Dynamic and dedicated professional with a proven track record at Holiday Inn Express, excelling in customer engagement and cash handling. Recognized for enhancing guest satisfaction through exceptional product knowledge and a strong work ethic. Adaptable team player committed to maintaining workplace safety and fostering a positive environment.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Floor Associate

Spirit Halloween LLC
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.

Am/pm Front Desk

Holiday Inn Express
11.2023 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Night Auditor

Holiday Inn Express
11.2023 - 11.2024
  • Completed night audit and maintained ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Education

High School Diploma - Construction Management

East Central High School
7173 Fm1628 San Antonio Tx
05.2022

Skills

  • Customer engagement
  • Shelf stocking
  • Product knowledge
  • Workplace safety
  • Cash handling proficiency
  • Excellent work ethic

Certification

OSHA 10 certification in workplace safety

Languages

English
Native or Bilingual

Timeline

Am/pm Front Desk

Holiday Inn Express
11.2023 - 11.2024

Night Auditor

Holiday Inn Express
11.2023 - 11.2024

Floor Associate

Spirit Halloween LLC

High School Diploma - Construction Management

East Central High School

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Esiah Flores