Esiah Davis
Memphis,TN
Summary
Proven track record in enhancing data accuracy and customer satisfaction, demonstrated during my tenure at Comcast. Expert in data entry and problem-solving, I significantly improved system efficiency and client relations. Skilled in maintaining confidentiality and providing administrative support, my approach consistently yields positive outcomes, aligning with employer needs for precision and quality service.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Best Buy
Memphis, TN
06.2022 - 02.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Billing Specialist
T-Mobile
Memphis, TN
09.2021 - 04.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Monitored customer accounts to identify and rectify billing issues.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Developed and maintained billing procedures to make timely payments.
- Generated monthly invoices for customers in multiple formats to provide transparency.
Customer Service Representative
Comcast
Memphis Tn
02.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Diploma -
Power Center Academy
Memphis, TNSkills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- File Management
- Customer Service-Oriented
- Independent worker
- Word Processing
- Filing and data archiving
- Maintains confidentiality
- Strong Problem Solver
- Data Processing
- Document Scanning
- Document processing
- Professional and mature
- Administrative Support
- Document Preparation
- Proofreading
- Work Prioritization
- Quality Control
- Order Processing
- Data Integrity
Timeline
Data Entry Clerk
Best Buy
06.2022 - 02.2024
Billing Specialist
T-Mobile
09.2021 - 04.2023
Customer Service Representative
Comcast
02.2020 - 11.2022
Diploma -
Power Center Academy