Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

ESLAM FOUAD

Doha

Summary

Highly skilled and results-oriented professional with extensive experience in cultivating strong relationships, managing complex projects, and facilitating effective communication across diverse stakeholder groups. Proven ability to navigate intricate environments, resolve conflicts, and drive collaborative outcomes. Adept at strategic planning, negotiation, and fostering positive engagement to achieve organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Property Management Supervisor

WASEEF
Doha
05.2017 - Current
  • Managed complex stakeholder relationships, including tenants, facilities management, government entities, sales and leasing teams, finance, and legal departments, ensuring seamless property operations and high satisfaction levels.
  • Coordinated and facilitated communication between diverse internal and external stakeholders to resolve issues, streamline processes, and ensure regulatory compliance.
  • Proactively engaged with tenants to address concerns, manage expectations, and foster positive long-term relationships, significantly improving tenant retention and satisfaction.
  • Collaborated with cross-functional teams (FM, Government Relations, Sales & Leasing, Finance, Legal) to align objectives, mitigate risks, and achieve shared property management goals.
  • Mediated and resolved disputes between tenants and management, applying strong conflict resolution skills to maintain harmonious living and working environments.
  • Conducted regular property inspections and communicated findings to relevant stakeholders, ensuring timely resolution of maintenance and operational issues.

Sales & Leasing Agent

WASEEF
Doha
05.2015 - 05.2017
  • Developed and maintained strong relationships with prospective and existing renters, guiding them through the leasing process, and addressing their needs effectively.
  • Engaged with a diverse client base, understanding their requirements, and matching them with suitable properties, resulting in successful lease agreements.
  • Facilitated communication between tenants, property management, and legal teams regarding leasing agreements, payments, and property issues.
  • Built and nurtured rapport with current tenants, providing personalized service, and fostering a sense of community within properties.
  • Negotiated leasing terms and conditions with potential renters, ensuring mutually beneficial agreements while adhering to company policies.

Sales Officer

CITI BANK
Alexandria
01.2010 - 11.2011
  • Cultivated and managed relationships with potential and existing customers, promoting banking services, and expanding the client portfolio.
  • Collaborated with team members to coordinate direct sales efforts for mortgage and personal loans, ensuring a cohesive approach to client engagement.
  • Engaged in direct client interactions, understanding their financial needs, and providing tailored solutions, leading to successful deal closures.
  • Provided qualitative feedback from customer responses to internal teams, contributing to service improvement, and product development.
  • Demonstrated strong interpersonal and communication skills in handling customer queries and explaining complex financial products.

Education

Bachelor Degree - Maritime Transport - Nautical Technology

Arab Academy For Science, Technology & Maritime Transport
Alexandria, Egypt
06-2014

Skills

  • Stakeholder management
  • Relationship building
  • Cross-functional collaboration
  • Conflict resolution
  • Negotiation skills
  • Strategic communication
  • Project coordination
  • Client relations
  • Tenant engagement
  • Government relations
  • Interpersonal skills
  • Problem solving
  • Active listening
  • Team leadership
  • Customer service excellence
  • Analytical thinking
  • Organizational skills
  • Reporting and documentation

Certification

  • ICDL Microsoft Access 2007 (L1/L2)
  • Customer service courses (Alexandria University)
  • Banking Customer Services Training (Citi Bank)
  • Marketing and Sales Training Courses

Languages

  • Arabic, Native
  • English, Fluent

References

References available upon request.

Timeline

Property Management Supervisor

WASEEF
05.2017 - Current

Sales & Leasing Agent

WASEEF
05.2015 - 05.2017

Sales Officer

CITI BANK
01.2010 - 11.2011

Bachelor Degree - Maritime Transport - Nautical Technology

Arab Academy For Science, Technology & Maritime Transport

Similar Profiles

CREATE PROFILE