Heather Self
Midland,TX
Summary
Dynamic Property Management Supervisor with a Proven Track Record of 24 Years at Twin Oaks Mobile Home Park & Greenwood Terrace Mobile Home Subdivision
Demonstrate exceptional expertise in regulatory compliance and preventative maintenance planning. Successfully enhanced tenant retention through strategic marketing and effective communication, while simultaneously optimizing operational efficiency and reducing costs.
Furthermore, provided expertise in water treatment and emergency response readiness which has ensured a safe and secure living environment for all residents.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Property Management Supervisor
Midland TX
03.2002 - 07.2026
- Supervised daily operations of property management, ensuring compliance with policies and regulations.
- Managed maintenance requests, coordinating timely responses to tenant inquiries and service needs.
- Developed and implemented property marketing strategies to enhance occupancy rates and tenant retention.
- Oversaw financial performance, preparing budgets and monitoring expenses for optimal resource allocation.
- Led staff training programs, fostering professional development and enhancing team performance in property management tasks.
- Conducted regular property inspections, identifying improvement opportunities to maintain quality standards.
- Collaborated with vendors to negotiate contracts, achieving cost-effective solutions for property services and repairs.
- Analyzed market trends and competitor activities, providing strategic recommendations to improve operational efficiency and profitability.
- Conducted regular property inspections to identify potential issues and address them before escalating into costly repairs.
- Ensured accurate record-keeping for all property transactions, including rent collections, expenses, and vendor invoices.
- Developed strong relationships with tenants, fostering open communication channels to resolve concerns promptly.
- Reduced operating costs through diligent expense tracking and implementation of cost-saving measures.
- Coordinated with contractors for timely completion of maintenance projects, maintaining a safe living environment for tenants.
- Facilitated successful move-ins and move-outs by coordinating with tenants, maintenance staff, and vendors as needed.
Water Operator Supervisor
Twin Oaks Mobile Home Park
Midland TX
01.2007 - 07.2026
- Monitored water quality and compliance with regulatory standards through routine testing and analysis.
- Operated and maintained water treatment equipment, ensuring optimal performance and safety protocols.
- Implemented preventive maintenance schedules to enhance equipment reliability and reduce downtime.
- Led training sessions for junior operators on safety practices and operational procedures.
- Collaborated with engineering teams to identify process improvements in water purification systems.
- Developed emergency response plans for hazardous material spills or contamination incidents.
- Analyzed operational data to optimize resource allocation and improve service delivery efficiency.
- Coordinated community outreach programs to educate the public on water conservation practices.
- Collaborated with team members to optimize system performance and address any operational challenges promptly.
- Supported emergency response efforts, ensuring the continuity of water services during critical incidents.
- Increased plant efficiency, performing regular maintenance and troubleshooting equipment issues.
- Improved water quality by conducting routine testing and implementing necessary adjustments to treatment processes.
- Ensured regulatory compliance by accurately maintaining records and submitting required reports on time.
- Reduced operating costs with efficient management of chemical inventory and resource allocation.
Education
High School or GED - undefined
Midland High School
Midland, TX05.2021
Skills
Preventative maintenance planning
- Tenant relations
- Property inspections
- Fair housing regulations
- Eviction procedures
- Rent collection
- Occupancy management
- Property management expertise
- Budgeting and financial management
- Marketing and advertising
- Real estate laws
- Sustainability practices
- Building maintenance supervision
- Energy efficiency
- Lease administration
- Exceptional oral and written communication skills
- Customer service-focused
- Lease renewals
- Tenant and eviction laws
- Adaptable
- Property tours and inspections
- Maintenance
- Leasing and sales
- Grounds maintenance
- Multi-family property management
- Financial budgeting and reporting
- Apartment maintenance
- Fair housing mandates
- Staff management
- New construction
- Maintenance scheduling
- Preventive Maintenance
- Preventative maintenance planning
- Real estate license
- Administrative support
- Valid [state name] driver's license
- Payment collection
- Compliance monitoring
- Building operations
- Maintenance coordination
- Property accountability
- Database management
- Business administration
- Contract negotiation
- Vendor management
- Entrepreneurial
- Licensed broker
- MRI accounting software
- Property marketing and promotion
- Accounting operations
- Parking operations
- Skilled multi-tasker
- Commercial property
- Landscaping and grounds maintenance
- Debt control
- Mortgages and loans
- Leasing operations
- Fair housing compliance
- Eviction notices
- Work order monitoring
- Unit vacancies
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Preventative maintenance planning
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Creative and adaptable
- Relationship building
- Customer relations
- Microsoft office
- Property showing
- Team building
- Data entry
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relations
- Analytical thinking
- Conflict resolution
- Operations management
- Property maintenance
Emergency response readiness
Blueprint and schematic reading
SCADA system operation
Public health protection
Water distribution systems
Effective communication
Record keeping and reporting
Continuous improvement mindset
Regulatory compliance awareness
Water treatment expertise
System maintenance
Chemical handling proficiency
Equipment calibration
Cross-connection control
Wastewater management experience
Certification
- Water Operator License - Jan 2007 - Present
- Realtor, Broker, Installer License Mobile Homes - Feb 2021 - Present
Timeline
Water Operator Supervisor
Twin Oaks Mobile Home Park
01.2007 - 07.2026
Property Management Supervisor
03.2002 - 07.2026
High School or GED - undefined
Midland High School