Eslam Hegazy
Brooklyn,United States
Summary
Results-driven engineering graduate accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Service Cooridnator
INF Associates
11.2023 - Current
- Streamlined service coordination processes for improved team productivity and response times.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Handling EV charging stations and inverters open tickets and resolving them by attending to sites, configuring coordination, updating firmware or replacing station
Area Manager
Amazon
03.2023 - 11.2023
- Providing training and development for staff, ensuring workflow ( quality and productivity ) runs consistency across the site
- Keeping track of rates and indirect roles to ensure we hit our volume
- Transformed underperforming teams into productive, profitable teams.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
Salesperson
Appliances Connection
04.2022 - 03.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Project Manager
Solanta
07.2018 - 02.2019
- Verified project plan feasibility and facilitated consistent, accurate communication with stakeholders
- Defined project scope, timelines, resources, and requirements
- Assisted in planning and implementation of projects
- Located, evaluated, and contracted vendors to meet supply needs
- Optimized resources and monitored utilization to project availability and costs -, Entered numerical data into databases with speed and accuracy using 10-key pad
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Eslam Hegazy
Bachelors - engineering science
City University of New York-College of Staten Island
Skills
- Autocad
- Benefits administration
- Staff Management
- C
- Contract management
- Customer relations
- Data analysis
- Data entry
- Database administration
- Staff Training
- Sales Expertise
- Goals and Performance
- Team Development
- leadership
- Project management
Timeline
Service Cooridnator
INF Associates
11.2023 - Current
Area Manager
Amazon
03.2023 - 11.2023
Salesperson
Appliances Connection
04.2022 - 03.2023
Project Manager
Solanta
07.2018 - 02.2019
Eslam Hegazy
Bachelors - engineering science
City University of New York-College of Staten Island
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