Esli Rodríguez
Byers,CO
Summary
Adaptable student with knowledge of conflict resolution, customer communications skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
World Flight Services
08.2022 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed
- Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
- Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
Crew Member
McDonald's
11.2021 - 08.2022
- Placed orders into POS systems and handled cash and credit transactions
- Maintain a fast speed of service, especially during rush times
- Trained new employees regarding company policies and food preparation procedures
- Memorized food and drink recipes to prepare orders with speed and accuracy
Cashier
Walmart
10.2020 - 11.2021
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolve customer complaints, guide them and provide relevant informationl
Manager
Papyrus
08.2019 - 10.2020
- Interviewed and hired employees according to team needs.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Provides a positive customer experience with fair, friendly, and courteous service
Education
Engineering
Community College of Aurora
Aurora, COSkills
- Customer Service
- Communication skills
- Team leadership
- Multitasking and Organization
Languages
Spanish
Bilingual
Timeline
Customer Service Agent
World Flight Services
08.2022 - Current
Crew Member
McDonald's
11.2021 - 08.2022
Cashier
Walmart
10.2020 - 11.2021
Manager
Papyrus
08.2019 - 10.2020
Engineering
Community College of Aurora