Esma Krasniqi
Phoenix,AZ
Summary
Dynamic Associate Banker with 4 years at Chase Bank, excelling in client needs assessment and delivering tailored financial solutions. Proven track record of exceeding sales goals and enhancing customer experience through effective communication and technical proficiency. Skilled in cash management and fostering trust-based relationships, driving branch growth and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Associate Banker
Chase Bank
Phoenix, AZ
09.2022 - Current
- Leveraged 4 years of experience delivering personalized financial solutions to new and existing clients, strengthening long-term banking relationships
- Managed a diverse portfolio of consumer and small business customers, addressing daily banking, credit, and lending needs
- Consistently met or exceeded sales, referral, and service performance goals through proactive client engagement
- Conducted comprehensive financial needs assessments and recommended appropriate products, including checking, savings, credit cards, auto loans, and mortgage referrals
- Supported clients with digital banking tools, fraud prevention education, and account maintenance to enhance customer experience
- Ensured strict adherence to KYC, AML, and regulatory compliance standards
- Collaborated with branch leadership and partners to drive branch growth and improve operational efficiency
- Provided guidance on lending, credit, and digital banking products • Able to count cash speedily and accurately.
- Good understanding of specialized banking tasks such as preparing cashier’s checks and exchanging foreign currency.
- Performing well under pressure in fast-paced, high-stress work conditions.
- Thrives in team-based projects and works well with others.
- Confident, articulate and professional speaking abilities.
Teacher
Scottsdale Learning Center
Phoenix, AZ
11.2015 - 08.2022
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Fostered positive classroom environments, promoting student engagement and collaboration.
- Utilized educational technology tools to support diverse learning styles and needs.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Customer Service Manager
UPS
Phoenix, AZ
2009 - 2011
- Led customer service team to enhance satisfaction through effective training and mentorship programs.
- Developed and implemented strategies that improved response times and streamlined communication processes.
- Analyzed customer feedback to identify trends and drive service improvements across departments.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently and effectively.
- Managed staffing levels and schedules to ensure optimal coverage during peak service hours.
- Established performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
- Oversaw the integration of new customer management systems, enhancing tracking and reporting capabilities.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Bank Teller
PNC Bank
Jersey City, NJ
2007 - 2009
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted clients with account inquiries and financial product recommendations to enhance customer satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices daily.
- Trained new staff on operational procedures and customer service standards to improve branch efficiency.
- Analyzed account discrepancies and resolved issues promptly, contributing to overall operational accuracy.
- Led team initiatives to streamline transaction processes, reducing wait times for customers significantly.
Education
BBA -
South East European University
North Macedonia High School Diploma -
Bashkim Vllazrim
North Macedonia 05.2004
Skills
- Credit assessment
- Self-motivated nature
- Currency exchanges
- Teller support
- Cash management
- Customer service
- Teller experience
Trustworthiness
Client Needs Assessment
Adaptability
Analytical Thinking
Technical Proficiency
Presentation Skills
Languages
Albanian
Full Professional
Croatian
Professional Working
English
Full Professional
Italian
Limited Working
Macedonian
Full Professional
French
Professional Working
Serbian
Professional Working
Spanish
Professional Working
Timeline
Associate Banker
Chase Bank
09.2022 - Current
Teacher
Scottsdale Learning Center
11.2015 - 08.2022
Customer Service Manager
UPS
2009 - 2011
Bank Teller
PNC Bank
2007 - 2009
BBA -
South East European University
High School Diploma -
Bashkim Vllazrim