Overview
Work History
Education
Skills
Websites
Timeline
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Vincent Hamby

Chino,CA

Overview

5
5
years of professional experience

Work History

Associate Banker

JPMorgan Chase Bank
06.2022 - Current
  • Deliver personalized customer service in order to boost overall satisfaction surveys for the branch, achieving an individual satisfaction rating of 99%
  • Review and authorize supervisor-level overrides up to $25,000 when the system flags a transaction as unusual, utilizing systematic resources to assess risk and protect the firm
  • Prepare and accept high-volume incoming and outgoing cash shipments
  • Perform high-volume cash audits for internal control compliance
  • Partner with One Chase members to increase referrals for mortgages and investments
  • Possess drive, initiative, and knowledge to provide financial options for customers


Certified Shift Manager

Mcdonald's
10.2021 - 06.2022
  • Increased restaurant profitability through operational oversight and delegation
  • Accurately informed customers about restaurant offerings and resolved customer inquiries to increase guest satisfaction
  • Motivated and trained crew to improve on their skills and deliver excellent service
  • Monitored crew performance and crew improvement

Crew Trainer

Mcdonald's
03.2020 - 10.2021
  • Provided customer service that increased regular customers and positive guest surveys
  • Accurately operated the point-of-sale system for guest satisfaction

Education

Bachelor's Degree - Accounting

California State University
Fullerton, CA
05.2026

Skills

  • Google Suite / Microsoft Office
  • Cash Auditing and Cash Oversight
  • Risk Assessment
  • Writing

Timeline

Associate Banker

JPMorgan Chase Bank
06.2022 - Current

Certified Shift Manager

Mcdonald's
10.2021 - 06.2022

Crew Trainer

Mcdonald's
03.2020 - 10.2021

Bachelor's Degree - Accounting

California State University

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Vincent Hamby