Provided personalized financial guidance to clients, strengthened customer relationships through CRM strategies, resulting in improved customer satisfaction and retention
Committed to excellence through extensive product knowledge, adept conflict resolution, and cross-selling banking services, including money market accounts, loans, and credit cards
Collaborative team player who actively contributes to positive branch environment, supporting colleagues during peak times and ensuring branch operates smoothly with security and regulatory compliance.
Driver
Fordham University Transportation Service
New York, NY
09.2018 - 05.2021
Operated 15-person shuttle between Bronx and Manhattan campuses, ensuring efficient operations and superior customer experience
Demonstrated commitment to safety and efficiency through daily vehicle inspections, maintenance issue reporting, and accurate transaction records
Fostered welcoming environment, engaging with prospective students and families, offering valuable New York City travel insights, and overseeing new driver training.
Digital Marketing Intern
Fordham University Athletic Department
New York, NY
09.2019 - 05.2020
Collaborated with athletic director to market events for 22 Division-1 teams, creating eye-catching digital and print graphics using InDesign, Photoshop, and Illustrator
Improved online presence by analyzing and recommending modifications to Fordham's websites for enhanced search engine optimization
Actively participated in weekly meetings to optimize marketing strategies.