Jenna Alexis Griffin
Atlanta,GA
Summary
Dynamic social media manager with a proven track record in content creation and customer engagement, recognized for driving successful marketing initiatives. Strong interpersonal skills and a hospitable demeanor foster collaboration in fast-paced environments. Demonstrated ability to efficiently manage multiple responsibilities while achieving sales and service goals. Committed to leveraging creativity and innovative thinking to enhance brand presence and customer loyalty.
Overview
5
5
years of professional experience
Work History
Associate Banker
JP Morgan Chase
02.2024 - Current
- Provide exceptional customer service by assisting clients with banking transactions, account management, and financial inquiries
- Educate customers on various banking products and services, helping them make informed financial decisions
- Process deposits, withdrawals, and account transfers with efficiency and accuracy
- Support branch operations, ensuring compliance with banking regulations and security protocols
- Build strong customer relationships by identifying financial needs and offering tailored solutions
- Collaborate with team members to achieve branch sales and customer satisfaction goals
Social Media Manager and Assistant
Hilltop Plaza Retailers
03.2023 - 01.2024
- Developed and executed high-impact digital marketing strategies to enhance brand awareness and customer engagement across multiple retail businesses
- Managed client bookings, scheduling, and business communications, ensuring seamless coordination between customers and retail owners
- Created compelling social media content that boosted audience interaction and increased customer traffic
- Provided administrative and operational support, streamlining business processes for efficiency and growth
Front Desk Receptionist
Club Pilates Woodmore & Laurel locations
08.2022 - 02.2023
- Delivered an outstanding customer experience, welcoming members and assisting with class scheduling, membership inquiries, and account management
- Utilized ClubReady studio management software to maintain a real-time, accurate database of members and their demographics
- Consistently exceeded sales targets, earning recognition as top-performing associate for membership sign-ups and sales revenue
- Ensured smooth studio operations by managing phone inquiries, handling emails, and providing front-desk administrative support
Sales Associate
Finish Line
04.2022 - 08.2022
- Delivered personalized shopping experiences, utilizing product knowledge to increase sales and improve customer satisfaction
- Managed financial transactions, operating cash registers with precision and efficiency
- Assisted with inventory control and merchandising to enhance the store’s visual appeal and optimize sales
Preschool Teacher
FuNation Inc
03.2022 - 06.2022
- Developed and implemented interactive lesson plans tailored to Pre-K and kindergarten students
- Fostered a positive, educational environment, enhancing early childhood development and social skills
- Provided individualized learning support, ensuring a nurturing and engaging classroom experience
Server/Cashier
Nando’s Restaurant
09.2020 - 07.2021
- Provided exceptional hospitality and customer service, ensuring a memorable dining experience for patrons
- Managed high-volume cash and credit transactions while maintaining accountability and accuracy
- Assisted with employee scheduling, training, and supervision, enhancing team performance and operational efficiency
Event Coordinator
Launch Trampoline Park
10.2019 - 02.2020
- Designed and executed customized event experiences, coordinating logistics for birthdays and private parties
- Provided engaging customer service, ensuring every guest had a seamless and enjoyable experience
- Managed event bookings, processed payments, and handled on-site problem-solving to accommodate client needs
Education
Journalism - Journalism major
Georgia State University
02.2025
Journalism - Journalism major
Hampton University
08.2023
High School graduate -
Bishop McNamara Catholic High School
05.2021
Skills
- CPR Certified
- American Sign Language
- Client Relationship Management
- Account Servicing
- Risk Mitigation
- Cross-Selling Expertise
- Social Media Strategy
- Content Creation
- Branding
- Video Production
- Hospitality
- Event Planning
- Public relations
- Direct Sales
- Strong Verbal Communication
- Leadership
- Microsoft Office Suite
- CRM Software
- Banking Software
Accomplishments
- Top Sales Performer at Club Pilates (10/01/22 - 02/28/23), recognized for achieving highest revenue growth.
- Received multiple commendations from management and clients for exceptional customer service and leadership.
- Spearheaded successful digital marketing campaigns for retail clients, driving customer engagement and sales.
Timeline
Associate Banker
JP Morgan Chase
02.2024 - Current
Social Media Manager and Assistant
Hilltop Plaza Retailers
03.2023 - 01.2024
Front Desk Receptionist
Club Pilates Woodmore & Laurel locations
08.2022 - 02.2023
Sales Associate
Finish Line
04.2022 - 08.2022
Preschool Teacher
FuNation Inc
03.2022 - 06.2022
Server/Cashier
Nando’s Restaurant
09.2020 - 07.2021
Event Coordinator
Launch Trampoline Park
10.2019 - 02.2020
Journalism - Journalism major
Georgia State University
Journalism - Journalism major
Hampton University
High School graduate -
Bishop McNamara Catholic High School
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