Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Paola Bermudez Ayala

Summary

Multi Skilled Self-motivated professional seeking to complete my externship to acquire the experience necessary to performed an excellent job as a phlebotomist in the near future. With over fifteen years of experience in customer service and phlebotomy program experience. I will bring to the team a high level of work quality, through dedication, professionalism and enthusiasm.

Overview

11
11
years of professional experience

Work History

Associate Banker

JPMorgan Chase
11.2016 - Current
  • As an Associate Banker I provide excellent customer service by dealing with the clients' banking needs
  • Some of my responsibilities include: making deposits, withdrawals, transferring money and making payments, opening account, and building relationships
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
  • Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Balanced teller drawers and ATM cash.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Medical Assistant intern

Brennan Medical Corporation
02.2015 - 03.2015
  • Professionally trained at Cabrillo College ensuring a high standard of culturally competent care for a wide variety of patients with diverse needs
  • Showed effectiveness of adapting to changing environments and demands
  • Skilled in tackling administrative and patient oriented tasks in a fast pace office such as greeting patients, scheduling appointments, preparing patient charts, and requesting referrals as well as keeping a strong communication flow throughout the back and front office.
  • Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.

Commissioned fine jewelry sales associate

Macy's
11.2014 - 07.2017
  • Offering a high level of customer service as well as demonstrative outstanding sales skills by making a connection with each customer: by asking questions, listening to the customers needs, and providing great options and advice on meeting their shopping wishes
  • Inspiring the customer to buy, celebrating purchases and creating a positive impression of myself and of Macy's
  • Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties
  • Responsible for achieving personal sales goals
  • Maintaining a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customers
  • Being aware of current promotional events and sales.

Clerical

Sweet Darling Inc.
05.2013 - 02.2015
  • Entering data to the employee's timecards
  • Making and receiving calls, mailing paychecks and assisting the Payroll Specialist
  • Had a lot of responsibilities, to make sure that over six hundred employees were getting paid the right amount of hours
  • In charge of paperwork in the office including: making copies, stamping check, collection times cards and filing documents.

Education

In Progress Certification - Phlebotomy

Cabrillo College
2024

Basic Life Support (BLS), CPR

American Heart Association
2024

Certification - Medical Assistant

Cabrillo College
05.2015

High School Diploma -

Renaissance High School
06.2008

Skills

  • Outstanding goal-oriented individual with a high tolerance to stressful situations Bilingual in English and Spanish both verbally and in writing Initiative with a high level of energy and interpersonal abilities Well-developed decision-making abilities and excellent time management High value of honesty, integrity and morality and outstanding positive attitude CPR BLS Certified Over five years of excellent customer service experiences and MA Certification

References

  • Ileana Rodriguez, Administrative Clerk, Salud para la Gente, (831) 359-6481
  • Sandra Faith, Business Consultant, JP Morgan Chase, (831) 234-5119
  • Pamela Lopez, Administrative Specialist I, Live Oak School District, (831) 332-6139
  • Jessica Betancourt, Legal Process Clerk, (831) 291-0596

Additional Information

As a phlebotomy student, I performed a number of venipunctures, vacutainer, butterflies, hand draws, finger sticks and more to practice our role as phlebotomist. I really enjoyed this program, our lectures and the fun part of practicing. I am trill to be able to acquired experience through my externship to developed my knowledge in the real world.

Timeline

Associate Banker

JPMorgan Chase
11.2016 - Current

Medical Assistant intern

Brennan Medical Corporation
02.2015 - 03.2015

Commissioned fine jewelry sales associate

Macy's
11.2014 - 07.2017

Clerical

Sweet Darling Inc.
05.2013 - 02.2015

In Progress Certification - Phlebotomy

Cabrillo College

Basic Life Support (BLS), CPR

American Heart Association

Certification - Medical Assistant

Cabrillo College

High School Diploma -

Renaissance High School

Similar Profiles

CREATE PROFILE
Paola Bermudez Ayala