Daniel Mejia
Summary
Bilingual professional committed to enhancing customer satisfaction through exceptional service delivery. Proven track record of exceeding expectations and embracing increased responsibilities. Strong ability to communicate effectively with diverse clientele, ensuring a positive experience. Focused on continuous improvement and professional growth in service-oriented environments.
Overview
10
10
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Mesa, Arizona
11.2021 - Current
- Established strong customer relationships, increasing loyalty and retention rates.
- Analyzed customer needs to provide tailored financial solutions.
- Resolved customer complaints promptly, ensuring adherence to bank policies.
- Educated customers on available banking products and services.
- Executed diverse tasks in customer service, account management, and operations.
- Trained new employees on banking products and compliance standards for team proficiency.
- Collaborated with team members to enhance efficiency in branch operations.
Flex Associate
Kohls
Queen Creek, Arizona
10.2016 - 09.2021
- Delivered quality service in response to telephone inquiries from customers and associates.
- Established rapport with customers through effective listening and targeted questioning techniques.
- Acquired comprehensive product knowledge, contributing to increased monthly sales performance.
- Engaged customers on sales floor with friendly, outgoing demeanor, fostering positive interactions.
- Resolved routine customer concerns efficiently within established guidelines.
- Assisted customers by addressing inquiries and providing tailored solutions.
- Focused on customer needs, contributing to enhanced satisfaction and loyalty.
- Identified customer needs and expectations through active listening, improving service quality.
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH05-2024
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ05-2021
Skills
- Customer service excellence
- Relationship management
- Problem solving
- Time management
- Microsoft Office suite
- Microsoft Word and Excel
- Presentation software proficiency
- Virtual communication tools
- Team collaboration
- Adaptability to change
- Communication skills
- Conflict resolution strategies
- Communication techniques
- Social media management
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Associate Banker
JP Morgan Chase
11.2021 - Current
Flex Associate
Kohls
10.2016 - 09.2021
MBA - Business Administration
Southern New Hampshire University
Bachelor of Science - Business Administration
Arizona State University