Esmael Sabir
Alexandria,VA
Summary
Results-driven professional with strong communication and problem-solving skills developed in fast-paced environments. Proven expertise in managing and resolving customer inquiries efficiently. Currently seeking to transition into a cybersecurity role where skills in customer service, network security, and SharePoint administration can be leveraged to enhance team performance and cybersecurity measures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aniq Luxury Rides
Washington, DC
04.2023 - 09.2024
- Provided excellent customer service by responding to inquiries and resolving complaints, resulting in increased customer retention
- Scheduled and coordinated rides, ensuring on-time service delivery and customer satisfaction
- Trained new employees on company operations, policies, and customer handling best practices
SharePoint365 Specialist
Amenim Solutions
Silver Spring, MD
01.2022 - 01.2023
- Developed and customized SharePoint 365 solutions to improve business collaboration and streamline processes
- Managed SharePoint environments, including site collections, permissions, and content, ensuring efficient content management
- Automated workflows using Power Automate to integrate with Office 365 services, reducing manual tasks and increasing efficiency
- Provided technical support and user training, increasing platform adoption and improving overall productivity
Education
Bachelor of Arts - Management
Hawassa University
HawassaBachelor of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
Hyattsville, MD12.2024
Associate Of Applied Science - Cybersecurity
Montgomery College
Rockville, MD12.2023
Skills
- Network Security
- Incident Response
- Data Privacy
- Risk Management
- SharePoint Administration
- Collaboration Tools Integration
- Microsoft Azure
- Copilot
Certification
- CompTIA Security+
- CCNA v7
- Computer Maintenance and Networking
- CISSP (in progress)
- CompTIA IT Fundamentals
Timeline
Customer Service Representative
Aniq Luxury Rides
04.2023 - 09.2024
SharePoint365 Specialist
Amenim Solutions
01.2022 - 01.2023
Bachelor of Arts - Management
Hawassa University
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
Associate Of Applied Science - Cybersecurity
Montgomery College