Esmeralda Abril
Tucson,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
LEASING AGENT
Villa Pacific Apartments
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Greeted clients, showed apartments, and prepared leases
- Responded to requests and scheduled appointments for property showings
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Collected monthly rent payments and other fees, always properly recording and processing money
- Escalated major issues to property manager for immediate remediation.
ACCOUNT MANAGER
Creative Car Credit
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Counseled debtors on payment options and arranged installment agreements
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Recorded all information regarding financial status of customers
- Achieved performance goals on consistent basis
- Discussed options with delinquent clients in terms of proposed solutions Maintained high volume of calls and met demands of busy and productive group
- Processed payments and applied to customer balances
- Processed payments and contracts on accounts.
Executive Assistant
A&M Personnel
05.2024 - 11.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage anc distribution
- Processed payments
- Processed payroll
- Professional customer interactions
- Respond to emails and answers phone calls
- Work on quarterly reports
- Managed time cards
ADMINISTRATIVE ASSISTANT
Pima county health department
04.2023 - 04.2024
- Provided exceptional customer service by promptly addressing inquiries and resolving issues
- Skilled in managing administrative tasks such as scheduling appointments and organizing documents
- Ability to multitask and prioritize tasks in a fast-paced office environment
- Excellent organizational skills in maintaining records and managing paperwork
- Strong communication skills to liaise with clients and team members effectively
- The ability to work under stress
- The ability to schedule appointments, takes phones calls give correct information to patients
- The ability to follow HIPA guidelines
- Demonstrated ability to multitask and prioritize responsibilities in a fast-paced office environment.
SALES REPRESENTATIVE
Fast Auto Loans
05.2021 - 10.2021
- Identified client needs, built relationships and overcame objections to drive sales
- Exceeded sales goals and meet collection call goals
- Process payment
- Process loan application gather all required documentation
- Professional customer interactions
Education
GED -
NOSOTROS ACADEMY
Skills
- Scheduling
- Employee Supervision
- Data Entry
- Appointment Scheduling
- Customer Service
- Microsoft Office
- Computer Skills
- Telephone Skils
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
A&M Personnel
05.2024 - 11.2024
ADMINISTRATIVE ASSISTANT
Pima county health department
04.2023 - 04.2024
SALES REPRESENTATIVE
Fast Auto Loans
05.2021 - 10.2021
GED -
NOSOTROS ACADEMY
LEASING AGENT
Villa Pacific Apartments
ACCOUNT MANAGER
Creative Car Credit
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