Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Esmeralda Chavez

Amarillo,TX

Summary

Experienced in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. I am highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills

Overview

9
9
years of professional experience
1
1
Certification

Work History

Credit & Collections Rep. CDA

Xcel Energy
Amarillo, TX
04.2024 - Current
  • Analyzed customer accounts to identify delinquent payments and determine appropriate course of action.
  • Researched customer accounts for any discrepancies.
  • Meet performance goals to meet objectives and goals.
  • Reviewed documents such as contracts, deed history, letters, and emails related to customer accounts.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Maintained accurate records of all customer contact attempts and account updates.
  • Drafted correspondence to customers regarding accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Developed and implemented processes to optimize time management and ensure compliance with deadlines.

Credit & Collection Agent

Xcel Energy
Amarillo, TX
03.2023 - 04.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Front Desk Receptionist

Amarillo Foot Specialist
Amarillo
08.2022 - 02.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Front Desk /Medical Assistant

Quail Creek ENT
Amarillo, TX
04.2018 - 04.2020
  • Obtain proper insurance verification for all patients, submit correct information for required insurance referral
  • Obtain prior authorization for all allergy testing, CT scan, ultrasounds and other testing
  • Work on patient balance forward and insurance appeals
  • Check in and check out patients collecting proper amount for deductibles coinsurance and scheduling for all 4 doctors in house walk in Hearing Clinic and allergy clinic
  • CSR Rep utilization management
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

TMG HEALTH
Amarillo, TX
07.2015 - 04.2018
  • Responsibilities include but are not limited too, verifying illegibility and providing benefit information for medicaid enrolled, provide claims processing and information
  • Submit prior authorization for medical services obtain all pertinent information work with icd 10 and procedure codes submission
  • Use aerial and smart um applications
  • Answer multiple calls and provide excellent costumer service.

Education

high school diploma - Medical Assistant

Milan Institute
Amarillo, TX
01.2011

High School Diploma -

Palo Duro High School
Amarillo, Tx
01.2008

Skills

  • Data Security and Confidentiality
  • Communication and Interpersonal Skills
  • Customer Service
  • Product Knowledge
  • Call Management
  • Inbound and Outbound Calling
  • Account updating
  • Customer Education
  • Product Promotion
  • Professional telephone demeanor
  • Payment Processing
  • Active Listening
  • Research
  • Problem Resolution

Certification

Medical assistant May 2011 to Present

Languages

Spanish
Native/ Bilingual

Timeline

Credit & Collections Rep. CDA

Xcel Energy
04.2024 - Current

Credit & Collection Agent

Xcel Energy
03.2023 - 04.2024

Front Desk Receptionist

Amarillo Foot Specialist
08.2022 - 02.2023

Front Desk /Medical Assistant

Quail Creek ENT
04.2018 - 04.2020

TMG HEALTH
07.2015 - 04.2018

high school diploma - Medical Assistant

Milan Institute

High School Diploma -

Palo Duro High School

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Esmeralda Chavez