Esmeralda Chavez
Summit,IL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated Bakery Manager with a strong commitment to team development and operational excellence. Known for upholding high standards of quality while implementing strategies that lead to increased sales and customer satisfaction. Proven expertise in optimizing processes, driving continuous improvement, and fostering a positive work environment.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Uber Partner
Uber
Chicago, IL
11.2021 - Current
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Maintained cleanliness of interior and exterior of vehicle.
- Managed customer complaints professionally and courteously.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
Dessert Maker
Rpm Steak
Chicago, IL
05.2019 - 11.2021
- Prepared and cooked a variety of desserts, such as cakes, pies, tarts, cookies and ice cream.
- Measured out ingredients accurately to ensure consistency in taste across batches of desserts produced.
- Utilized ovens, microwaves, freezers and other kitchen equipment when preparing desserts.
- Inspected finished products for quality assurance purposes.
- Maintained cleanliness of work area and equipment in accordance with health regulations.
Housekeeper
Holiday Inn
Chicago, Illinois
11.2017 - 04.2019
- Maintained guest room amenities including soap, shampoo, and toilet paper.
- Organized closets systematically to accommodate guest clothing.
- Sanitized kitchen appliances, countertops, and fixtures.
- Disinfected frequently contacted items like telephones and light switches.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Stocker
Cermak Fresh Market
Chicago, IL
08.2014 - 08.2017
- Stocked shelves with newly arrived products.
- Removed outdated products from shelves in accordance with company policy.
- Participated in physical inventories of stock on hand periodically.
- Maintained accurate inventory levels through regular stock checks.
- Assisted with store displays and window dressing as needed.
- Ensured that all products were labeled properly before stocking the shelves.
- Monitored expiration dates of perishable items to ensure freshness.
Cashier
Cermak Fresh Market
Chicago, IL
08.2014 - 08.2017
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Restaurant Waiter
Los Comales
Chicago, IL
03.2013 - 07.2014
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Guided guests in choosing food and beverage options.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Ensured ready-to-serve meals complied with established quality and quantity standards.
- Greeted customers, provided menus and answered questions about menu items.
Education
Some College (No Degree) - English
Richard J. Daley College
Chicago, ILSkills
- Patient
- Quick learner
- Driving safety
- Cleanliness
- Flexibility
- Problem-solving
- Product restocking
- Decision making aptitude
- Dependability and reliability
- Cake decorating
- Recipe development
- Pastry preparation
- Serving expertise
- Food presentation
- Stress management
- Dish preparation
- Team collaboration
Timeline
Uber Partner
Uber
11.2021 - Current
Dessert Maker
Rpm Steak
05.2019 - 11.2021
Housekeeper
Holiday Inn
11.2017 - 04.2019
Stocker
Cermak Fresh Market
08.2014 - 08.2017
Cashier
Cermak Fresh Market
08.2014 - 08.2017
Restaurant Waiter
Los Comales
03.2013 - 07.2014
Some College (No Degree) - English
Richard J. Daley College