Nichola Wilson
Fort Lauderdale,FL
Summary
Thank you for taking the time to review my résumé I truly appreciate it. Looking forward to being a great asset to your team, while providing excellent customer service to your customers and vendors/partners. I am well-rounded and feel with the experience that I bring to the table, I will add value to your company.
Overview
20
20
years of professional experience
Work History
Uber Partner
Uber Technologies Inc.
Miami, FL
01.2024 - Current
- Ensured passenger safety and comfort during transportation to their destinations.
- Transported passengers safely to destinations, while complying with traffic regulations.
- Utilized GPS technology to optimize delivery routes, reducing delays.
Customer Experience Manager
Home Depot
Fort Lauderdale, Florida
03.2005 - 01.2024
- Conducted comprehensive opening, closing, and shift change procedures daily to ensure operational standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained composure in high-pressure environments and resolved conflicts effectively.
- Planned training sessions to improve employee effectiveness and address areas of weakness.
Licensed Practical Nurse
Covenant living
Plantation, Florida
06.2016 - 09.2022
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations..
Education
Diploma - Practical Nursing
Atlantic Technical College
Pompano Beach, FL07-2014
Skills
- Patient
- Excellent situational awareness
- Excellent customer service skills
- Fast learner
- Reliable
Timeline
Uber Partner
Uber Technologies Inc.
01.2024 - Current
Licensed Practical Nurse
Covenant living
06.2016 - 09.2022
Customer Experience Manager
Home Depot
03.2005 - 01.2024
Diploma - Practical Nursing
Atlantic Technical College