Esmeralda Cruz
Brooklyn,NY
Summary
Proven sales associate with a strong background in customer service and point of sale operations, notably at Children’s Place. Excelled in maintaining high accuracy levels in transactions and fostering repeat business through exceptional customer assistance and empathy. Demonstrated a robust work ethic by consistently meeting business needs, enhancing customer satisfaction, and contributing to a positive shopping environment. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
11
years of professional experience
Work History
Sales Associates / Cashier
Children’s Place
09.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Cashier
Pathmark Supermarket / Pharmacy
08.2006 - 03.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Fort Hamilton High School
Brooklyn, NYSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Product Knowledge
- Point of sale operation
- Product restocking
- Issue Resolution
- Refunds and exchanges
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associates / Cashier
Children’s Place
09.2016 - 02.2017
Cashier
Pathmark Supermarket / Pharmacy
08.2006 - 03.2011
Fort Hamilton High School
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