Esmeralda De La Torre
Kansas City
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Enterprise Bank & Trust. Bilingual in Spanish and English, I excel in enhancing customer satisfaction through efficient transaction processing and effective problem resolution. Committed to maintaining professionalism while achieving organizational goals in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Teller
Enterprise Bank & Trust
12.2022 - Current
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained friendly and professional customer interactions.
Host
Yard House
05.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Retail Sales Associate
TJ Max
10.2019 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
F.L Schlagle
Kansas City, KSSkills
- Bilingual in Spanish and English
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
- Analytical thinking
- Listening and comprehension
Languages
Spanish
Native or Bilingual
Timeline
Teller
Enterprise Bank & Trust
12.2022 - Current
Host
Yard House
05.2021 - 04.2022
Retail Sales Associate
TJ Max
10.2019 - 10.2020
High School Diploma -
F.L Schlagle
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