Esmeralda Diaz
Pompano Beach,FL
Summary
Dedicated professional specialist with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Relations Specialist
Dawn to Dusk Solar Texas
Farmers Branch, TX
10.2022 - 02.2024
- Responsible for inbound inquiries via phone and email surrounding solar equipment information, performance, or install & activation process.
- Conducted outbound follow up requests via phone call, text, or email with previously missing information, or resolutions.
- Become a knowledgeable expert in all aspects of the solar process, installation timelines, products, and systems maintenance
- Performed data entry of project requests, updating project database, and documentation, quickly and accurately.
Created work orders in the proper company operating systems - Call/text/email clients to confirm service work appointments
- Communicated with each department to gather all valuable information that can be provided to aid customer questions, and concerns efficiently.
- Meet minimum quality, compliance, attendance, and performance expectations established by management and human resources
Customer Success Specialist
Momentum Solar
South Plainfield, NJ
07.2021 - 10.2022
- Generate validation plans for Solar projects, setting specific temporal and budgetary goals for development and delivery.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provide primary customer support to internal and external customers.
- Train and assisted staff in validation techniques, methods and testing processes.
- Participate in system design and commissioning phase, interfacing directly with clients to ascertain clear, concise milestones for integration into development timelines.
- Document entire validation process, noting changes or alterations completed.
- Produce and maintained technical documentation for project reference.
- Manage over 100 outbound call per day
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Administrative Assistant
A New Life Obgyn Of Broward
Plantation, FL
06.2020 - 07.2021
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Completed and filed financial documentation for accounting purposes.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Supported office staff and operational requirements with administrative tasks.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Medical Receptionist
Victor Toledano M.D., P.A
Fort Lauderdale, FL
07.2019 - 06.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Education
Bachelor of Science - Nursing Science
West Coast University
Miami, FL08-2027
Associate Of Applied Science - Medical Assistant
YTI Career Institute - Altoona
Altoona, PA11-2018
Skills
- MS Office
- Report preparation
- Complaint resolution
- Technical Support
- Staff education and training
- Business Development
- Key accounts development
- Schedule Management
- Client service optimization
Languages
Bilingual/ Spanish
Timeline
Customer Relations Specialist
Dawn to Dusk Solar Texas
10.2022 - 02.2024
Customer Success Specialist
Momentum Solar
07.2021 - 10.2022
Administrative Assistant
A New Life Obgyn Of Broward
06.2020 - 07.2021
Medical Receptionist
Victor Toledano M.D., P.A
07.2019 - 06.2020
Bachelor of Science - Nursing Science
West Coast University
Associate Of Applied Science - Medical Assistant
YTI Career Institute - Altoona
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