Esmeralda Diaz Salazar
Houston
Summary
Results-driven management assistant with a strong background in coordinating daily operations and training new staff. Expertise in money handling and inventory management, consistently streamlining processes to boost customer satisfaction and team performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Wings N Things Restaurant
Houston, TX
01.2024 - Current
- Coordinated daily operations to ensure efficient service and customer satisfaction.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Trained new employees on restaurant procedures and customer service standards.
- Developed streamlined communication processes between front-of-house and kitchen staff.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented process improvements that reduced wait times and increased table turnover rates.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Assisted coworkers and staff members with special tasks on daily basis.
Restaurant Waiter
Wings N Things Restaurant
Houston, TX
01.2024 - Current
- Provided exceptional customer service in high-paced dining environment.
- Accurately processed orders and managed payments using POS system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Trained new waitstaff on menu items and service protocols.
- Enhanced guest satisfaction through attentive service and proactive problem-solving.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Host
Wings N Things Restaurant
Houston, TX
01.2024 - Current
- Greeted and seated guests, ensuring prompt and efficient service flow.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Coordinated with kitchen staff to facilitate smooth communication during peak hours.
- Trained new hosts on customer service protocols and restaurant procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
GED -
Online
Houston, TXSkills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Team collaboration
- Employee supervision
- Fast learner
- Office administration
- Inventory management
Certification
- Food Manager Certification, Wings N THings - 2024-Current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Wings N Things Restaurant
01.2024 - Current
Restaurant Waiter
Wings N Things Restaurant
01.2024 - Current
Host
Wings N Things Restaurant
01.2024 - Current
GED -
Online