Esmeralda Duran
Plainview
Summary
Proactive property management professional with a focus on tenant retention and customer service. Known for effective communication and reliability, consistently improving tenant experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Apartment Manager
Plainview Housing Authority
Plainview, TX
05.2020 - Current
- Supervised daily operations of apartment complex, ensuring maintenance and safety compliance.
- Implemented tenant retention strategies, enhancing community engagement and satisfaction.
- Coordinated lease agreements and renewals, maintaining accurate documentation and records.
Associate
Barri Financial Group
Plainview, TX
08.2019 - 05.2020
- Processed customer transactions accurately and efficiently at point of sale.
- Managed inventory levels, ensuring stock availability for customer needs.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Developed rapport with clientele through friendly interactions and personalized service experiences.
Office Administration Assistant
International Moving & Warehouse
El Paso, TX
06.2017 - 08.2019
- Coordinated office operations, ensuring efficient communication across departments.
- Streamlined document management processes, enhancing retrieval speed and accuracy.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
Education
Associate of Science - Psychology
El Paso Community College
El Paso, TX06-2019
High School Diploma -
Horizon High School
El Paso, TX05-2017
Skills
- Strong communication skills
- Property inspections
- Service contract management
- Rent collection
- Property management expertise
- Leasing
- Resident support
- Database administration
- Eviction processing
- Lease administration
- Customer service
- Time management
- Multitasking Abilities
- Reliability
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Apartment Manager
Plainview Housing Authority
05.2020 - Current
Associate
Barri Financial Group
08.2019 - 05.2020
Office Administration Assistant
International Moving & Warehouse
06.2017 - 08.2019
Associate of Science - Psychology
El Paso Community College
High School Diploma -
Horizon High School