Summary

Overview

Work History

Education

Skills

Languages

Timeline

Esmeralda Garcia

Chicago,Illinois

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Call Center Rep

John H Stroger Hospital

09.2021 - Current

COVID-19- screening- takes people's temperature and keeps
COVID-19- vaccine log for employees
Project 2: Information desk/ Navigator-Pushed patients in wheelchairs and pushed beds
Helped out patients by translating, giving them directions, and answering questions
Project 3: Helped with CAP survey preparedness at John H Stroger hospital
Project 4: Call center - made Inbound and outbound calls, made appointments, and reschedule patients for radiology (MRI)
Project 5: helped Provident Hospital of Cook County with CAP
Survey preparedness - Helped checked lab for expiration and safety policies
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
CES - Organized Payroll and Invoices - Organized inventory
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Attended telephone skills and program information training sessions to boost aptitude

Cashier

Burlington

05.2021 - 08.2021

On call cashier - Organized merchandised - Greeted customers
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items and join reward programs.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

cashier

Edgewater Tacos

08.2019 - 04.2021

Answers phone orders, greets customers, and uses register
Packed food - Prepared food ex, Soups, Corn, Drinks - Kept track of inventory - Kept track and supervised deliveries
Worked closely with shift manager to solve problems and handle customer concerns.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Trained new employees by demonstrating tasks and coaching during daily activities.

Leadership Team Member

After School Programs Inc.

07.2016 - 08.2016

Was leader for 6th grade students
Helped 6 and 7 graders to create robot.
Prepared daily lesson plans for activities.
Led interesting and diverse group activities to engage students in course material.