Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Gomez

Esmeralda Gomez

La Verne,CA

Summary

Dedicated Grocery professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Grocery Talent Academy

Amazon Fresh
10.2023 - Current
  • I was selected to participate in the first cohort of the Grocery Talent Academy, a 20 week program that prepares associated to become future leaders.
  • Participated in weekly lessons, chime calls, and Knets, and mentor sessions, in order to successfully complete the program.

Training Ambassador

Amazon Fresh
04.2022 - Current
  • Resolved customer concerns.
  • Explained promotions and exclusive offers.
  • Helped customers navigate the store.
  • Processed cash and credit card transactions using POS systems and also helped count tills and make the store deposit at the end of the day.
  • Maintained calm demeanor and managed issues professionally and accordingly to company standards.
  • Implemented innovative teaching methods, ensuring up-to-date knowledge transfer and skill development among AAs.
  • Delivered exceptional customer service while addressing trainee queries, fostering a positive learning environment.
  • Maintained accurate records of trainee progress, providing timely feedback and support for continued growth.
  • Promoted a culture of continuous learning by sharing valuable resources beyond the formal training curriculum with AAs.

Home/Kids Manager

Kohls Department Store
10.2016 - 01.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, and other leaders to keep everyone on same page and working toward established business goals.

Education

Bachelor of Arts - Criminal Justice

California State University, San Bernardino
San Bernardino, CA
05.2018

Skills

  • Store maintenance
  • Sales Promotion
  • Task Delegation
  • Product Merchandising
  • Customer service and assistance
  • Training and mentoring
  • Verbal and written communication
  • Customer Service
  • Problem-Solving
  • Problem Resolution
  • Team building

Languages

Spanish
Native or Bilingual

Timeline

Grocery Talent Academy

Amazon Fresh
10.2023 - Current

Training Ambassador

Amazon Fresh
04.2022 - Current

Home/Kids Manager

Kohls Department Store
10.2016 - 01.2022

Bachelor of Arts - Criminal Justice

California State University, San Bernardino

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Esmeralda Gomez