Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda Gonzalez

Olympia,WA

Summary

Reliable, fast learner, adaptable, friendly, and hardworking. I have an 10 year experience with customer service and team work. I'm a quick learner/thinker and often fill lead roles; as I am patient and an admirable trainer. I work well with others and perform great on my own as well.

Overview

9
9
years of professional experience

Work History

Community Choice Guide Supervisor

Nessley Care, LLC
Olympia, WA
04.2023 - Current
  • Establish rapport with community, client, and DSHS
  • Assist with searching and locating housing per participants request
  • Serve as bridge with all stakeholders and clients
  • Provider support and advocacy throughout the transition
  • Communicate with DSHS Case Manager to allocate funds or approved purchases
  • Support participants with client training to secure placement
  • Research additional organizations and programs on the client behalf
  • Encourage participants to utilize natural and ongoing supports
  • Locate or provide transportation
  • Review New Client Referrals
  • Review Client Assessments
  • Purchase Groceries, clothing, and furniture for clients
  • Managed my Team of 6 people
  • Supervised a Team of 14 people
  • Located Independent Providers
  • Experienced with Client Notations

Inspection Technician

Cepheid
Sunnyvale, CA
07.2022 - 02.2023
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Selected samples for use as test models.
  • Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
  • Inspected and repaired products to meet project expectations.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.

Retail Sales Associate

Kohls Department Store
San Leandro, CA
05.2017 - 07.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Cashier

Wingstop Restaurant
Hayward, CA
11.2014 - 05.2017
  • Operated cash register or POS system to
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Collected payments and provided accurate change.

Education

Bachelor of Arts - Sociology

California State University - East Bay
Hayward, CA
05.2022

Skills

  • Computer Skills (Excel, Word)
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Cash Management
  • Verbal and Written Communication
  • Attention to Detail
  • Adaptable and Flexible
  • Calm and Professional Under Pressure
  • Creative Problem Solving

Timeline

Community Choice Guide Supervisor

Nessley Care, LLC
04.2023 - Current

Inspection Technician

Cepheid
07.2022 - 02.2023

Retail Sales Associate

Kohls Department Store
05.2017 - 07.2022

Cashier

Wingstop Restaurant
11.2014 - 05.2017

Bachelor of Arts - Sociology

California State University - East Bay

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Esmeralda Gonzalez